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Sales Operations Associate

4 months ago

Guelph, Canada Canadian Solar Full time

**About Us**

**Position Summary**

The Sales Operations Associate is responsible for the management of the business relationship with existing clients and prospects and supporting all steps of the sales and distribution cycle such as quoting, purchase order confirmation, product allocation, invoicing, products distribution and claim management of sales team for the US Division. This position helps customers in making informed purchase decisions and support sales lead generation initiatives.
- Provide overall sales operational support and purchase order execution / purchase order fulfillment with clients in our Canada and Caribbean Division.
- Review and process client orders with high level of accuracy.
- Provides timely follow-up to clients, especially when Regional Sales Managers are on the road and unavailable.
- Interact with clients frequently in a clear and professional manner.
- Create and track quotes within CSI CRM tools.
- Provide clients with status of orders and confirm delivery schedules.
- Partners with Regional Sales Managers to fulfill sales objectives by providing support and upselling CSI products and services.
- Provide clients with technical and administrative product information and analysis.
- Qualify new prospects and support the customer set-up process (credit line management and customer data documentation).
- Collaborate with accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders.
- Partners with planning and logistics team to execute client orders successfully.
- Remains in close communication with Regional Sales Managers to identify sales strategy with each account (pricing, terms, product, availability, etc.).
- Assist with projects across sales and marketing as needed. Such as system enhanced process improvements or exhibition preparation/attendance

**Qualifications & Requirements**
- 4 years’ experience B2B sales support, account management, or client services experience - **Desired**:

- AA/BA/BS degree or combination of education and experience.
- Bilingual in Spanish - **Required**:

- Solar or related industry experience - **Strongly Desired**:

- Proficient with Salesforce (or similar CRM software)
- Proficient in Excel, PowerBI or similar (Proficiency with solar-specific software a plus)
- Experience using SAP
- Must be detail oriented.
- Excellent customer service skills
- Ability to communicate information and ideas clearly, concisely and professionally
- Results oriented, organized, highly motivated and proactive
- Ability to prioritize and multi-task
- Ability to travel up to 10%

**Compensation & Benefits**
- Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days._
- Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status._