Guest Service Representative

1 week ago

Carleton Place, Canada Mahogany Salon and Spa Carleton Place Full time

Mahogany Salon and Spa (Carleton Place)

Responsibilities include, but are not limited to:

- Welcome and direct guests for appointments while creating a warm and calming environment.
- Answer phones and direct calls as required
- Assist in managing the guest’s appointment calendar. This includes booking/rescheduling appointments efficiently based off of guest and service provider’s availability, communicating new appointments or changes with the team, etc.
- Achieving goals and targets in sales, service knowledge, and guest service.
- Greet guests with a welcoming and warm attitude in keeping with our company brand and reputation.
- Assist guests upon arrival, throughout their stay, and upon completion of their visit by directing them appropriately.
- Follow our professional business attire dress code and have a self presentation suitable for the beauty industry.
- Conduct themselves with professional verbal and written communication.
- Work well under pressure, handling stress with ease while maintaining a calm atmosphere.
- Computer knowledge is required as well the ability to learn our company booking software system.
- Must be available to work some evenings, holidays, and weekends.

Full time positions currently available at our Carleton Place location. Growth within the company and further compensation available.

**Mahogany Salon and Spa (Carleton Place) provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Salary**: From $17 per hour

**Job Types**: Full-time, Permanent
Part-time hours: 30-40 per week

**Salary**: From $17.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Carleton Place, ON K7C3Y3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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