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Guest Services Representative

1 month ago

Spruce Grove, Canada Holiday Inn Express Suites Full time

The **Holiday Inn Express Spruce Grove **is looking for motivated individuals to be part of our team.

The Guest Service Agent position requires a passion for customer service, an attention to detail and a desire to make our guests' lives better We are looking for applicants who can work AM and PM. Flexibility is key : )

**Duties and Responsibilities**

‐Always greet guests in a friendly and professional manner

‐Engage each guest as a unique individual and listen attentively to their requests

‐Perform accurate check-ins and check-outs of guests daily

‐Answer the telephone in a timely and professional manner

‐Make reservations over the phone and in person

‐Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift

‐Anticipate and address guest’s service needs

‐Listen to guest’s complaints or concerns and resolve their issue in a timely manner

**Job Types**: Part-time, Permanent

**Salary**: From $15.85 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

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