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Customer Service Representative/cashier
4 months ago
**About**
**On Par Indoor golf and Lounge is a family owned indoor golf facility that has been open for 6 years providing exceptional customer service with golf, food and beverages**.
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.
**Responsibilities**:
- Communicate with customers via phone and in person to address inquiries, resolve issues, and provide information about our indoor golf simulators.
- Maintain a high level of professionalism and phone etiquette in all customer interactions.
- Collaborate with owners/ management to ensure timely resolution of customer concerns.
- Identify opportunities for upselling products to enhance customer experience.
- Provide exceptional customer service by actively listening to customers, empathizing with their concerns, and taking prompt action to meet their needs.
**Experience**:
- Previous experience in a customer service role is preferred.
- Golf knowledge is highly recommended. Ability to serve alcohol and food to our clients.
- Strong problem-solving skills with the ability to analyze information and make sound decisions.
- Confident with operating a point of sale terminal and handling of cash payments is required.
- Sales experience is a plus.
We offer competitive pay, comprehensive training. Join our team and be part of a dynamic company that values its employees' contributions to success.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements associated with the job.
**Job Types**: Part-time, Seasonal
Contract length: 2 months
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Tips
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
Licence/Certification:
- Pro Serve Certificate (required)
Work Location: In person
Application deadline: 2024-04-02
Expected start date: 2024-04-03
