Client Service Representative

5 months ago


Kanata, Canada Sweat Equity Fitness Boutique Full time

We are hiring a part-time Client Service Coordinator for our front desk and smoothie bar

This is a paid role that requires teamwork, timeliness and strong communication skills. **Must be available to work early mornings, some evenings and weekends (on rotation).**

**Responsibilities include**:

- Creating an elevate check-in experience and ensuring all member needs are met
- Make coffees and smoothies at our smoothie bar for in-studio orders + to go orders
- Provide exceptional customer service by responding to inquiries and resolving customer issues in a timely and professional manner
- Build and maintain strong customer relationships through effective communication and follow-up
- Have knowledge of all products and services
- Recommend appropriate products or services
- Manage customer accounts, including processing payments, resolving billing discrepancies and selling memberships
- Collaborate with other staff members to ensure customer satisfaction
- Maintain a clean and organized workout space
- Embody Sweat Equity's culture and act as a brand ambassador

**Skills**:

- Strong customer service skills with the ability to empathize, listen actively, and provide solutions
- Excellent communication skills, both verbal and written, to effectively interact with customers and internal teams
- Ability to work independently and prioritize tasks in a fast-paced environment

**Job Type**: Part-time

**Salary**: From $17.00 per hour

Expected hours: No less than 16 per week

**Benefits**:

- Casual dress
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Kanata, ON K2L 2M8 (required)

Work Location: In person



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