Information Systems Support
2 months ago
**Information Systems Support & Service Desk Technician (Hybrid)**
Being a part of PRA Group Canada means you are valued This is a place where your education, skills, and background contribute to your and our organization’s successes.
PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original account owners is professional, flexible, and customer oriented.
Are you a talented individual who is committed to providing superior IT internal end user support?
Do you enjoy helping others and feel satisfied when you solve problems, no matter how big or small?
Are you looking to continue your career in a service desk support role with a growing business?
Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?
Bring your IT skills and knowledge to PRA Group Canada as an Information Systems Support & Service Desk Technician Superstar
**Here’s what sets us apart**:
We want you to be successful PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:
- Competitive salary, based on experience
- Annual incentive program
- Three weeks of vacation, to start
- Five paid days of sick/family responsibility leave
- Group health and dental program, mínimal cost to employee
- Pension plan
- Employee Assistance Program
- Tuition reimbursement program
- Recognition Programs
- Positive work/life balance
**What you will do**
Reporting to the IT Manager, you will be the first contact for end users who require IT systems assistance. This position must ensure a high level of customer service in a secure, reliable, and cost-effective manner. You will support all business units in person and remotely across all the PRA Canada offices. You will be based in the London, Ontario office and will be required to be in the office at times during the week.
More specifically, your duties will include:
- Ensuring the security and reliability of all systems used in the business operations
- Investigating and responding to the needs of all end users, according to established procedures and with appropriate urgency based on the situation
- Maintaining a high level of knowledge in IT end user support specific areas
- Promoting and explaining equipment and services through demonstration and discussion during staff contacts as appropriate
- New user training on IT systems and security
- Preparing and reviewing documentation for Policies, Standards and Procedures**, **as well as documenting new functionality and features.
- Ensuring prompt and courteous Service Desk support
- Additional duties and projects as assigned by Supervisor/Manager
**What you will bring**
Other qualifications include:
- Minimum Post-Secondary diploma or degree in an IT related field
- Minimum two (2) years’ experience in a service desk environment capacity
- Experience with first level end user support using a service desk system for tracking incidents
- Skills and knowledge of deploying and maintaining Windows desktops using imaging software
- Understanding of modern system administration concepts including configuration management, change management, and service desk metric/KPI reporting
- Excellent customer service and communication skills
- Ability to communicate to all levels of end users professionally and respectively
- Capable of adapting rapidly to changing situations as they occur
- Experience in a dynamic, fast-paced call center environment is an asset
- The ability to create clear, concise documentation for all tasks performed
- Ability to work flexible hours as demanded by the business, which includes participating in an on-call rotation schedule
- Pass criminal background check
**We are dedicated to employee safety**
Our priority is always the health and safety of our employees.To protect our employees, workstations are physically distanced, hand sanitizer is provided at each workstation, and masking is optional, although strongly recommended, when in open office areas.
**Be part of our amazing team**
This position features a schedule of business hours (37.5 hours per week), Monday to Friday, with some flexibility required, as this position participates in the On Call rotation for the after hours support. Enjoy the advantage of a hybrid work arrangement with most of the time requirement being the need to be in our London, Ontario office.
Ready for a challenging and rewarding opportunity? Submit your cover letter and resume by January 20, 2023.
We thank all applicants for their inter
-
London, Canada ConnexOntario Health Information Services Full timeTo join our winning team, we are looking for a**:System Navigation and Information Service Team Lead (Permanent/Full-time position)** **Essential duties & responsibilities**: Under the supervision of the **Manager of System Navigation and Information Services (SNIS)**, the _SNIS Team Lead_ is responsible for performing staff training, coaching, and ongoing...
-
Information Systems Support
2 months ago
London, Canada PRA Group Canada Full time**Information Systems Support & Service Desk Technician (Hybrid)** Being a part of PRA Group Canada means you are valued! This is a place where your education, skills, and background contribute to your and our organization’s successes. PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful,...
-
Geographic Information Systems Specialist
2 weeks ago
London, Canada London Police Service Full time**Position**: Geographic Information Systems Specialist **Status**: Permanent, Full Time **Salary (incremental increases up to 30 months)**: Start $94,045 6 Months $98,049 1 Year $102,051 2 Year $106,050 30 Months $110,050 **Hybrid Remote Options** - The LPS is currently operating under a Pilot Remote Work Procedure. This position may be eligible for...
-
Business Systems Analyst
2 months ago
London, Canada City of London Full timeJob Close Date: **File Number**:1193 **Service Area**: Enterprise Supports **Division**: Information Technology Services **Employee Group**: Local 101 **Job Type**: Full-Time Permanent **Number of Openings**: 1 **Summary of Duties**: **Area of Focus**: - Development and administration of the security awareness and training program - Experience with...
-
Systems Analyst
2 months ago
London, Canada London Health Sciences Centre Full time**Posting Period**: Open: March 28, 2023 Deadline: April 9, 2023 Non-Union **Department Name**: **Clinical Systems Support - PathNet team** Status: Regular Full-Time Rate of Pay: $37.35 per hour - $46.69 per hour Hours of Work: 37.5 hours per week **Qualifications**: - Successful completion of a diploma in Computer Science or health related field or...
-
Professor - Business and Information Systems
2 months ago
London, Canada Fanshawe College Full timeFirst Section **Posting Number** - 41194**Requisition Title** - Professor - Business and Information Systems Architecture**Internal Posting Closing Date** - 11/13/2023**External Closing Date** - 11/20/2023**Open Until Filled** - No**Campus Location** - London**Department** - London South (LSC)**Employment Group** - Faculty**Pay Details** **Hours of Work...
-
L1 Support Specialist
3 weeks ago
London, Canada Quorum Information Technologies Inc Full time**Location - **Open (remote/hybrid within Canada)** **Reports to - **Manager, L1 Product Support **Job type - **Full-time; Average working hours is 40 hours/week** We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for...
-
Clinic Systems Support Coordinator
1 day ago
London, Canada Western University Full time**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...
-
Information Systems Quality Assurance Analyst
2 months ago
London, Canada BV Investors Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Confer with clients to identify requirements - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy,...
-
London, Canada Fanshawe College Full timeFirst Section **Posting Number** - 41391**Requisition Title** - Professor - GIS (Geographical Information Systems)**Internal Posting Closing Date** - 06/11/2024**External Closing Date** - 06/18/2024**Open Until Filled** - No**Campus Location** - London**Department** - School of Design (ARD)**Employment Group** - Faculty**Pay Details** **Hours of Work per...
-
London, Canada BV Investors Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College/CEGEPExperience: 5 years or moreTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryDevelop and implement policies and...
-
information systems quality assurance analyst
4 weeks ago
London, Canada BV Investors Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege/CEGEPTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryDevelop and...
-
information systems quality assurance analyst
4 weeks ago
London, Canada BV Investors Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College/CEGEPExperience: 5 years or moreTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryDevelop and implement policies and...
-
information systems quality assurance analyst
2 weeks ago
London, Canada BV Investors Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege/CEGEPTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryDevelop and...
-
Business Systems Analyst
5 days ago
London, Canada London Health Sciences Centre Full time**Posting Period**: Open: January 23, 2024 Deadline: February 5, 2024 Non Union **Department Name**: **Information Technology Services - Corporate Solutions** Reporting to the Manager, Corporate Solutions, the Business Systems Analyst will lead service requests through the various phases of the information systems life cycle; business requirements...
-
Quality Management Systems Specialist
2 months ago
London, Canada General Dynamics Land Systems Full time**Description** At General Dynamics Land Systems we put our Customers at the centre of everything we do. Our commitment to protect and enable the people who serve drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our...
-
Business Systems Analyst
2 days ago
London, Canada City of London Full timeJob Close Date: May 2, 2024**File Number**:1128 **Service Area**: Enterprise Supports **Division**: Information Technology Services **Employee Group**: Local 101 **Job Type**: Full-Time Temporary (up to 2 years) **Number of Openings**: 1 **Summary of Duties**: **Areas of Focus** ITS Client Support Services team is the first point of contact at Information...
-
Information Technology Support Specialist
1 month ago
London, Canada Dillon Consulting Limited Full timeOverview: Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone...
-
Information Technology Support Specialist
1 week ago
London, Canada Dillon Consulting Limited Full timeOverview: Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone...
-
Student, Vetronics Systems
2 months ago
London, Canada General Dynamics Land Systems - Canada Full time**Key Job Elements**: - Generate, design, prove and integrate innovative ideas to further the capability of the electrical/electronic architecture of the Light Armoured Vehicle - Design and integrate network architectures using CAN, Mil-CAN, and Ethernet - Define/document software and hardware requirements for internal/external customers - Develop System...
