Customer Service Technician

2 weeks ago

Vancouver, Canada Strand Full time

**STRAND IS LOOKING FOR CUSTOMER SERVICE TECHNICIAN**

Strand is seeking a Customer Service Technician to join our team. As a Customer Service Technician, you will work alongside the Customer Service Team, completing repairs at various project sites, interacting with homeowners, and working alongside trades and contractors. This is a full-time position.

**WHO IS STRAND?**

Founded in Vancouver in 1976, Strand has been actively involved in a number of real estate sectors, including: the development and acquisition of multi-family apartments and condominium projects, single family land and housing developments, the development of multi-unit warehouse projects, the acquisition of office building properties, and the provision of mortgage financing to developers for residential and commercial developments across Canada and the United States. While Strand has maintained a relatively low profile, consistent with the philosophy of its major shareholders and financial partners, Strand has acquired, developed, and financed over 23,000 homes while consistently maintaining its reputation for thoughtfully and successfully developing real estate. Strand is active throughout several regions, with its head office, located in Vancouver and an office in the western United States. Strand’s active projects are comprised of over six thousand residential units and, in Greater Vancouver, Strand is developing over thirty-four hundred homes (fourteen hundred condominiums and two thousand rental apartments), along with over one million three hundred thousand square feet of employment generating space (retail/office/light industrial).

Strand’s development platform has established a reputation as a well-recognized and respected developer in the region by demonstrating a commitment to innovation, quality, and building for the needs of the region’s diverse and evolving demographic composition.

**WHY JOIN STRAND?**

**DUTIES & RESPONSIBILITIES**

The duties of the Customer Care Technician may include but are not limited to:

- Repair warrantable deficiencies from homeowner service requests i.e., painting, celling, carpentry work
- Trouble shooting and installation of various items as required
- Coordinate with multiple trades and contractors
- Supervise trades when completing service requests
- touch ups, filling, sanding, caulking, adjusting doors, drawers or any other items
- Contacting homeowners regarding issues or requests
- Assisting with post-occupancy deficiency remediation
- Assessing deficiencies reported by homeowners during the first year of occupancy
- Conducting one-year warranty deficiency remediation
- Contacting trades to request for homeowner service and warranty work
- Assisting with key turn overs and walkthroughs with the homeowners
- Providing updates in writing daily to the Manager of Customer Care
- Providing daily reports of completed service requests and deficiency remediation
- Basic carpentry skills
- Provide recommendations to customer for service improvements and repairs
- Accurately and completely maintain work logs, repairs, and maintenance records within custom software
- Provide excellent customer service to current and new homeowners
- On call in emergency situations

**QUALIFICATIONS AND SKILLS**
- Deficiency experience; wide range of knowledge such as drywall, painting and caulking
- Carpentry experience; fencing, building signage, Jack of all trades
- Previous experience in within a customer service role
- A self-starter with a willingness to ask questions and find solutions;
- Ability to troubleshoot specifically, plumbing, electrical and HVAC
- Ability to work independently and in cooperation with the Manager of Customer Care.
- Ability to develop and maintain good relationships with homeowners and trades;
- Team player
- Effective written and oral communications skills;
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook), Adobe, and custom software;
- Tech savvy and previous administration experience is an asset;
- Ability to multi-task and meet deadlines
- Knowledge of or experience in trades and maintenance work is desired.
- 2+ years’ experience in a customer care technician role.

**BENEFITS**

Strand is proud to foster a culture of collaboration, innovation, growth, and the betterment of all those who dedicate themselves to the realization of its objectives. True to the company’s nature as a “family of professionals”, we are committed to making continued investments in our people. Strand provides a very competitive compensation structure and benefits package that includes the following:

- Generous Extended Health and Dental Plan
- Professional Development, Mentorship and Education Programs
- Strand Employee Wellness Program exceeding industry standard

**HOW TO APPLY

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