Inquiry Committee Manager, Complaints and Practice
1 month ago
Full-time/permanent
Position summary
Reporting to the director, complaints and practice investigations, and in accordance with College policies and procedures, the inquiry committee manager works in collaboration with the department leadership team to provide oversight on clinical matters before the Inquiry Committee (IC). The IC manager will be responsible for providing leadership and guidance to complaints case administrators and inquiry committee administrative coordinators.
Duties and responsibilities
**Duties include but are not limited to the following**:
Complaint management
- review and analyze all incoming clinically focused complaints triaged to the Inquiry Committee including referrals from other College departments
- provide input during the intake and triage of new complaints
- create an investigative plan to assist the case administrators throughout the complaint process and update the plan as new information is received
- when responses and other documents have been received and files are ready for adjudication, oversee the completeness of the file and work with staff if additional information is required
- review registrant files for prior complaint matters, using critical thinking and analysis to establish any patterns of behaviour
- contact, and where appropriate, obtain pertinent information from potential non-physician complaint parties, including office staff, nurses, and patient family members
- identify cases where interviews may be appropriate to clarify allegations or individuals experience during an interaction(s) with registrants and coordinate interviews with investigations team
- source expert opinions, both in and outside of BC, when care involves specialties outside the scope of contractors or Inquiry Committee members
- appropriately document complainant contact, and interviews for inclusion in complaint file
- attend and support registrar and College staff during concluding interviews
- provide leadership and guidance to the case administrators as they investigate all types of complaints
- provide leadership and guidance to the administrative coordinators, responsible for Panels B and D of the Inquiry Committee
- work collaboratively with the department managers and other staff to ensure that complaint files are processed in an effective and efficient manner
Human resources management
- management and supervision of direct reports including:
- complete probationary, semi-annual and annual performance evaluations for staff
- undertake regular meetings with individual staff
- provide direction, support, training, mentoring and oversight to staff members as appropriate
- assign or delegate tasks as appropriate and monitor staff performance
- review personal and confidential matters with staff members as required
- promote teamwork and share appropriate information with staff in a timely manner
Department leadership
- participate in quarterly risk register reviews
- provide input during annual business plan and budget development process
- provide educational sessions for staff, including presenting of materials and facilitation of discussion
- contribute to the departmental leadership team (i.e. participate in morning huddle, weekly meetings, strategic retreats; generate and review departmental metrics; monitor and propose enhancements to manage workflows; participate in quality assurance and improvement activities)
General
- be available by phone to discuss or explain challenging situations with complainants, registrants, legal counsel, and other members of the public
- be available to other departments when complaint process information/input is required
- provide education and training to staff
- attend meetings and provide support to the Inquiry Committee, as required
Skills and qualifications
- three to five years of managerial experience, working with both internal and external partners and diverse teams
- bachelor’s degree, preferably in a health-related discipline, management or business
- previous experience as a health-care provider (e.g. social work, nursing, occupational therapy, physical therapy) and registration with an applicable college is an asset
- skills in areas of conflict resolution, remediation, critical incident/trauma management, investigation and facilitation are an asset
- track record of working productively and harmoniously with a team of professionals where assisting patients and medical professionals in challenging circumstances is a frequent part of the job
- knowledge and understanding of College’s practice standards and guidelines, the Health Professions Act, BC Family Law Act, BC Health Care (Consent) and Care Facility (Admission) Act and other legislation related to the adjudication of College complaint matters
- ability to manage effectively and provide leadership through virtual forums
- proven ability to mentor, motivate and develop staff
- facility with the Microsoft Office suite and some experience with database use
- excellent
-
Inquiry Committee Manager, Complaints and Practice
2 months ago
Vancouver, Canada CPSBC Careers Full timeFull-time/permanent Position summary Reporting to the director, complaints and practice investigations, and in accordance with College policies and procedures, the inquiry committee manager works in collaboration with the department leadership team to provide oversight on clinical matters before the Inquiry Committee (IC). The IC manager will be responsible...
-
Vancouver, Canada College of Physicians and Surgeons of British Columbia Full time**Job No**: **CPSBC476** *** **Location**: **Vancouver, BC** ***: ***: Reporting to the manager, practice investigations, the administrative coordinator is responsible for supporting the activities of the Inquiry Committee (Panels B, C and D) in collaboration with other administrative coordinators and the director, Complaints and Practice Investigations....
-
Conduct Manager, Complaints and Practice
2 months ago
Vancouver, Canada CPSBC Careers Full timeFull-time, permanent Position summary Reporting to the director, complaints and practice investigations, and in accordance with College policies and procedures, the conduct manager works in collaboration for the department leadership team to provide oversight of complaint files which focus on physician conduct. The conduct manager will be responsible for...
-
Committee - Expression of Interest
3 weeks ago
Vancouver, Canada BCCNM Board and Committee Full timeCommittees play an important role in BCCNM's work. The college functions with two kinds of committees: Regulatory committees that support the core regulatory functions of the college and Board Support committees that exist to support the important work of the board. **Regulatory committees** - Discipline - Education Program Review - Inquiry - Nurse...
-
Complaints Decision Writer
1 day ago
Vancouver, Canada College of Physicians and Surgeons of British Columbia Full time**Job No**: **CPSBC456** *** **Location**: **Vancouver, BC** ***: ***: This position is key to the College of Physicians and Surgeons of British Columbia, having responsibility to produce documents related to the activities of the complaints department. This position provides support to the deputy registrar and to panels of the Inquiry Committee as required...
-
Case Administrator, Complaints and Practice
2 weeks ago
Vancouver, Canada CPSBC Careers Full timeFull-time, permanent Position summary Reporting to the conduct manager and in accordance with College policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department. Duties and...
-
Case Administrator, Complaints and Practice
14 hours ago
Vancouver, Canada CPSBC Careers Full timeFull-time, permanent Position summary Reporting to the conduct manager and in accordance with College policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department. Duties and...
-
Vancouver, British Columbia, Canada College of Physicians and Surgeons of BC Full timeFull-time, permanentPosition summaryReporting to the conduct manager and in accordance with College policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department.Duties and responsibilitiesDuties...
-
Vancouver, British Columbia, Canada College of Physicians and Surgeons of BC Full timeFull-time, permanentPosition summaryReporting to the conduct manager and in accordance with College policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department.Duties and responsibilitiesDuties...
-
Vancouver, Canada College of Physicians and Surgeons of BC Full timeIndigenous Pathways Development Lead, Complaints and Practice InvestigationsJob Description Posted Thursday, September 7, 2023 at 7:00 AM Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to...
-
Vancouver, Canada College of Physicians and Surgeons of BC Full timeIndigenous Pathways Development Lead, Complaints and Practice InvestigationsJob Description Posted Thursday, September 7, 2023 at 7:00 AM Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to...
-
Vancouver, Canada College of Physicians and Surgeons of BC Full timeIndigenous Pathways Development Lead, Complaints and Practice InvestigationsJob Description Posted Thursday, September 7, 2023 at 7:00 AM Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to...
-
Vancouver, Canada College of Physicians and Surgeons of BC Full timeIndigenous Pathways Development Lead, Complaints and Practice InvestigationsJob Description Posted Thursday, September 7, 2023 at 7:00 AM Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to...
-
Vancouver, Canada College of Physicians and Surgeons of BC Full timeIndigenous Pathways Development Lead, Complaints and Practice InvestigationsJob Description Posted Thursday, September 7, 2023 at 7:00 AM Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to...
-
Inquiry Counsel
1 month ago
Vancouver, Canada BC College of Social Workers (BCCSW) Full time**Employer**: The British Columbia College of Social Workers (BCCSW) **Position Title**: Inquiry Counsel **Reports To**: Registrar **Status**: Full-Time (Hybrid) **Closing Date**: Open Until Filled - Qualified applicants from equity seeking groups are strongly encouraged to apply._ As a regulatory body for Social Workers in British Columbia, BCCSW acts...
-
Committee Member
2 months ago
Vancouver, Canada CPSBC Careers Full timeThe College of Physicians and Surgeons of British Columbia is seeking members of the public who reside in BC to contribute their knowledge, skills and expertise by joining a College committee. There are currently vacancies for members of the public on the Inquiry Committee. The Inquiry Committee adjudicates complaints brought to the attention of the...
-
Vancouver, Canada CPSBC Careers Full timeFull-time, contract (two years) Position summary The College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to learn from the many Nations, communities, and leaders in the province to deliver more culturally safe and accessible health-care services and...
-
Vancouver, Canada Métis Nation of Ontario Full timeIndigenous Pathways Development Lead, Complaints and Practice Investigations Wednesday, June 5, 2024 Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to learn from the many Nations, communities,...
-
Vancouver, Canada Métis Nation of Ontario Full timeIndigenous Pathways Development Lead, Complaints and Practice Investigations Wednesday, June 5, 2024 Full-time, contract (two years) Position summaryThe College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to learn from the many Nations, communities,...
-
Case Administrator
2 months ago
Vancouver, Canada College of Physicians and Surgeons of British Columbia Full time**Job No**: **CPSBC485** *** **Location**: **Vancouver, BC** ***: ***: Reporting to the practice investigations manager and in accordance with College policies and procedures, the case administrator is responsible for managing investigative files associated with practice investigations authorized under section 33(4) of the _Health Professions Act_. This...
