Customer Service Representative

7 months ago


Nepean, Canada SMC TOWING GROUP Full time

Overview:
**Duties**:

- Provide information about impounds, collision procedures etc.
- Assist customers with orders, refunds, or exchanges
- Resolve customer complaints in a professional manner
- Communicate effectively with customers to ensure satisfaction
- Multilingual abilities, especially French, are a plus

Qualifications:

- Strong customer service skills
- Proficient in phone etiquette and written communication
- Ability to analyze customer needs and recommend appropriate solutions
- Automotive experience is preferred
- Bilingual in English and French is preferred

Must have a valid drivers license

Join our team and enjoy a rewarding career helping customers with their inquiries and providing top-notch service

Pay: From $18.00 per hour

Expected hours: 45 - 55 per week

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person



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