Customer Service

4 months ago

Dartmouth, Canada Happy Harry's Full time

This position has the primary function of working in the warehouse to complete customer orders to their exact specifications; assist with loading orders; and, installing window inserts; and re-stocking products. This position also has responsibility of obtaining and delivering product to and from the warehouse. This position is also responsible for ensuring that all merchandise and work areas are maintained in a clean and safe manner.

**DUTIES AND RESPONSIBILITES**
- Abide by and adhere to all tasks and procedures outlined in the employee manual and any other distributed documents.
- Comply with all health and safety regulations and wearing appropriate personal protective equipment as required.
- Report for work as scheduled wearing the appropriate clothing and logoed provided attire as may be required.
- Processing door orders by checking and ensuring the dimensions are correct.
- Installing window inserts ensuring orders are correct.
- Loading product for customers and checking off the product loaded to the sales ticket.
- Assisting customers with returns when necessary.
- Loading and unloading product from the warehouse to restock inventory as required.
- Maintain outside areas and ensure they are neat, tidy and safe at all times.
- Cleaning washrooms when assigned, signing off the schedule and following requested appropriate procedures.
- Assisting co-workers with their tasks during slow periods or by sharing product knowledge, etc.
- Communicate with other stores/door plant/suppliers as necessary.
- Clean up work area daily, ensuring site is kept tidy and safe at all times.
- Perform any other tasks as assigned by supervisors.

**Tools & Equipment**

Company specified tools for this position include but are not limited to:

- Drills
- Knife
- Hand Saw
- Measuring tape
- Calculator
- Shovel, broom, mop, etc.
- Pallet jack
- Forklifts
- Carts
- Ladders
- Electrical Saw

**Skills**
- Completion of High School or equivalent.
- Certifications in WHMIS and First Aid would be considered an asset.
- Previous experience in sales would be considered an asset.
- Ability to communicate clearly and concisely in English both verbally and in writing.
- Excellent analytical and problem solving skills.
- Ability to be self-motivated.
- Strong organizational skills and must be detail oriented and flexible.
- Ability to work as part of a team and be a team player.
- Ability to lift 50 to 75 pounds on a repetitive basis.
- Ability to provide clean drivers abstract and criminal records background check.

**Decision Making**

This position makes decisions only within the scope of the job description and/or specific instructions from his/her supervisors. This position is accountable for the decisions he makes.

**Inside/Outside Relationships**

This position deals with customers, co-workers, suppliers on a regular basis and must be able to maintain a professional and business-like attitude at all times.

**Position Conditions**

This position works both inside and outside and must monitor and adhere to various safety guidelines. This position must have the flexibility to stand, sit, walk, climb, twist or bend as required and must be able to lift 50 to 75 pounds on a repetitive basis. This position has some exposure to dust, dirt, fumes, heat, cold, noise, and inclement weather. This position requires visual concentration to complete daily tasks. This position requires good hearing to listen for unusual sounds in equipment and site management.

**Financial**

This position does not have any financial responsibility.

**Supervisory/Management**

This position has no supervisory responsibility.

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Inside sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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