Parts Technician

PARTS TECHNICIAN - WAINWRIGHT

The strength of Webb's Machinery is a testament to four generations of family ownership over 90 years, carefully nurturing and expanding the company with a continual focus on providing exceptional customer service. This dedication is achieved by the hard work of their committed and loyal employees who also believe that providing outstanding customer service is the right way to run a business and stand by the idea that "when it's the right thing to do, you can count on us to do the right thing"

Webb's Machinery is a six store New Holland dealership with locations in Vermilion, Vegreville, Lamont, Wainwright, St. Paul and Consort, AB. We specialize in agricultural equipment sales and service, and we are currently looking for a PARTS TECHNICIAN to join our team at our WAINWRIGHT location. Our values are deeply rooted in providing the best customer service in the industry. Our culture embraces teamwork, continuous improvement, accountability, community and safety. Our competitive wages, comprehensive benefits and dynamic work environment provide our team with the support they need to do their best work.

Reporting directly to the Parts Manager, you will be responsible for advising customers on their parts needs. This requires having a keen eye for details and striving to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

**Job Description**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Identify parts needs of customer equipment based upon historical and customer driven data.
- Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
- Provide repair and maintenance recommendations to the customer where appropriate.
- Advise customers of estimated costs and delivery/arrival time of parts (as required).
- Assist in verifying cost, price and totals of Parts Invoices and Repair Orders.
- Participate with an annual physical inventory counting of all items.
- Maintains required data for parts inventory, shipments and deliveries.
- Maintain periodical parts returns as needed; filing claims as directed by Parts Manager.
- Actively maintain the cleanliness of personal and team workspaces.
- Keep parts department forms, menus and pricing guides up to date.
- Ensure parts are labelled, inventoried and assigned correctly.
- Ensures all customer and inventory documents are completed accurately and expediently.

Specific Skills:

- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Solid computer skills.
- Good math skills.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to demonstrate quality service and high-volume success.
- Adaptable to work evening and weekend shifts as scheduled.
- Can lift in excess of 50 lbs, repeatedly throughout a shift

Education & Experience
- Minimum Grade 12 High School Diploma.
- Parts Technician Certification preferred.
- A fundamental understanding of equipment mechanical fundamentals.
- A fundamental understanding of local farming practices.