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Hospitality Manager

1 month ago

SaintLaurent, Canada Atria Retirement Canada - La Residence Steger Full time

Overview:
We create communities where employees thrive in their work, helping our residents thrive in their homes.

We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.

Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:

- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location_

**Responsibilities**:
À titre de directeur général adjoint (DGA), vous êtes responsable d’assurer une communauté bien entretenue et un excellent service à nos résidents. Vous comprenez parfaitement l’importance des services d’accueil pour les résidents. Vous dirigez les équipes de la salle à manger et de l’entretien ménager et vous donnez le ton pour rendre les repas uniques et mémorables et vous assurez que les résidents sont ravis de leurs services d’entretien ménager.
- Embaucher, orienter, planifier, former, encadrer, et conseiller le personnel de l’aire d’attente de la salle à manger et le personnel de l’entretien ménager.
- Fournir une rétroaction en temps opportun à l’équipe et assurer une gestion
- Établir et gérer le budget et les dépenses liés à la main-d’œuvre et aux
- Gérer les horaires conformément au recensement des résidents et aux budgets, et contrôler les heures supplémentaires conformément aux normes prescrites.
- Offrir un service à la clientèle de haut niveau et créer une ambiance de restauration
- Travailler en étroite collaboration avec le chef exécutif et le directeur général/directeur exécutif pour que les résidents soient satisfaits des services alimentaires, de service, de restauration et de nettoyage.
- Révisez le menu quotidien avec les résidents et le personnel et coordonnez la livraison des services aux chambres, le cas échéant.
- Assurer un leadership en matière de qualité et de conformité. Responsable des inspections des bâtiments, des vérifications de la qualité de l’entretien ménager, de la cuisine et de la salle à manger, et s’assurer que toutes les règles de vie et
- Former l’équipe sur les normes de l’entreprise, notamment en ce qui a trait à la propreté, à l’assainissement, à l’apparence (environnement et uniformes), au
- service et à la satisfaction. Confirmez visuellement que toutes les tables sont mises en place conformément
- Résoudre les problèmes avant qu’ils ne deviennent des problèmes ou des
- Aider le directeur général ou le directeur général dans tous les aspects des opérations communautaires.
- Agir à titre de « responsable de service » lorsque le directeur général/directeur exécutif n’est pas sur place.
- Peut effectuer d’autres tâches au besoin ou selon les tâches qui lui sont

In the role of Assistant General Manager (AGM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Provide timely feedback to team and consistent performance management.
- Establish and mange labor and supplies budget and expenses.
- Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
- Provide high levels of customer service and create a restaurant style dining atmosphere.
- Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
- Visually confirm that all tables are set according to Company standards.
- Solve issues before they become problems or complaints.
- Assists the General Manager/Executive Director with all aspects of community operations.
- Act as “Manag