Service Advisor

3 weeks ago

Ottawa, Canada Joe Johnson Equipment Ottawa Full time

**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a leading manufacturer of code vacuum equipment under the Westech Vac Systems brand. JJE and Westech also share a sense of pride in our work, our employees’ development and success, and building exceptional lifetime relationships with our customers.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

**JJE is a proud subsidiary of Federal Signal Corporation.**
- ______________________________________________

**LOCATION**:OTTAWA, ONTARIO

**TYPE**:FULL-TIME

**SUMMARY OF POSITION**:
The Service Writer will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

**JOB REQUIREMENTS/QUALIFICATIONS**:

- 3+ years’ experience in a Service advisor role or related administrative/ customer service position
- Valid driver’s license with a clean driver’s abstract
- Experience preparing quotes and opening/ closing work orders
- Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
- Ability to work within a fast-paced environment
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Good verbal and written communication, with strong customer service skills

**SPECIFIC RESPONSIBILITIES/DUTIES**:

- Open and close work orders in alignment with internal procedure timelines
- Prepare quotes
- Edit and update all work orders to ensure 100% capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with Shop scheduling to ensure optimal efficiency and customer service
- Work with factory representatives to ensure customer downtime is minimized
- Conduct shop walkthrough’s with Service Manager to capture real time status updates
- Prepare and submit bi-weekly Payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain MTO files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Assist with Parts department as required
- Completed additional tasks as assigned

**WHY WORK AT JJE?**
- Market-competitive compensation package with annual increase opportunities based on performance
- Robust and fully paid Group Benefits package - inclusive of Health, Dental, Life, Disability and Travel coverage
- Employer Paid, Employee Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Paid Personal Days - for those unexpected life events
- Work boot and prescription safety glasses reimbursement
- Opportunity for professionally growth
- Tuition & Professional Development paid
- Federally recognized as certified Employment Equity organization
- Safe work environment, m ember of multiple provincial safety programs and COR certified
- Exceptional best-in-class products and service offerings for our customers
- Charitable Giving Program - proud to support a variety of organizations in our communities
- Educational Scholarship Program
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition _
- __________________________________________

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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