Switchboard Operator

2 weeks ago

Vancouver, Canada PHSA Full time

**Switchboard Operator**

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Under the supervision of the Manager, Switchboard Services or designate, the Switchboard Operator functions as the first point of contact to the public while operating a multi-line computerized hospital switchboard console, public address, and paging systems; accepts and directs calls from a variety of customers according to established policies, standards and procedures for multiple healthcare facilities of the Provincial Health Services Authority, Vancouver Coastal Health, and Providence Health Care, while playing a significant role in ensuring that callers have a positive experience. The Switchboard Operator responds to various hospital alarms (including patient related code alarms) and carries out established emergency procedures. Performs routine updates to the switchboard directory and on call scheduling databases in accordance with established department guidelines utilizing database, word-processing, and spreadsheet software.

**What you’ll do**

***
- Operates a multi-line computerized switchboard console by:

- Answering all calls, acknowledging the caller, listening attentively, and asking questions to clarify the caller’s inquiry;
- Transferring phone calls to appropriate locals, providing information, and responding to the caller’s needs in a prompt and courteous manner;
- Responds to each hospital alarm (emergency and non-emergency) in a timely manner as per established guidelines. (ie: fire, arrest, medical stat call, bomb threat, elevator.)
- Operates Public Address system as per established guidelines.
- Operates paging system to page Doctors, Nurses and other on-call staff as required per established guidelines.
- Provides TTD service for hearing impaired customers by utilizing a Telecommunications device.
- Updates related switchboard databases and documents such as switchboard directory, and paging and on-call schedules by entering provided information as per established guidelines.
- Requests repairs on consoles, paging and related equipment according to established guidelines by methods such as contacting the Service Desk and/or their Team Lead.
- Participates in continuous quality improvement activities by performing duties such as attending meetings and providing input/feedback to the Manager, Switchboard Services, or designate, on opportunities for process improvement.
- Identifies and reports to the Manager, Switchboard Services, or designate, unusual trends or system conditions which require investigation such as an increase of unusual phone calls or error messages on the monitors.
- Reviews and updates the department communication log book according to established procedures by methods such as reading the log book at the start of a shift and entering the required information for an incident such as an abusive phone call.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:
Education, Training and Experience
- Grade 12 and one (1) year's recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities
- Ability to keyboard at 40 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate required equipment.
- Physical ability to carry out the duties of the position.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources

  • Switchboard Operator

    7 days ago

    Vancouver, Canada PHSA Full time

    **Switchboard Operator** PHSA Corporate Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety...

  • Switchboard Operator

    3 weeks ago

    Vancouver, Canada PHSA Full time

    **Switchboard Operator** PHSA Corporate Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety...

  • Front Desk Receptionist

    1 month ago

    Vancouver, Canada Offices in the Marine Building Full time

    We operate a corporate professional business centre in downtown Vancouver. The job opening is for an in-person full-time, 35-hour-a-week employee, although a four-day week of 28 hours may be considered in the right circumstances. **Responsibilities** - We require a mature, friendly, multi-skilled individual, a person who has the flexibility to handle a busy...

  • Automotive Receptionist

    2 days ago

    Vancouver, Canada Dueck Auto Group Full time

    **About Us** Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. Dueck is grounded in three founding principles: Selection, Value and Trust and these continue to be values that are instilled in all of our employees. We are a family owned and operated company that has a...

  • Dispatcher - Winter 2022-2023

    4 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    DISPATCHER **Job Title**: Dispatcher **Department**: Mountain Operations **Reporting Manager**: Supervisor, Dispatch & Mountain Operations Duty Manager **Role Status**: Full Time Seasonal (November - April) Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's...

  • Receptionist

    4 weeks ago

    Vancouver, Canada Dilawri Group of Companies Full time

    Looking for a great opportunity to work in Canada’s largest AutomotiveGroup? Join the Family today, the Dilawri Lifestyle is waiting for you! Dilawri Group Of Companies  iscurrently looking to fill a position of a  Receptionist. Essential Duties: Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient...

  • Receptionist

    7 days ago

    Vancouver, Canada Porsche Centre Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** *** **Porsche Centre Vancouver** is currently looking to fill a position of a **Receptionist.** **Essential Duties**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and...

  • Receptionist

    1 month ago

    Vancouver, Canada Dilawri Group of Companies - BC Region Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Dilawri Group Of Companies** is currently looking to fill a position of a **Receptionist.** **Essential Duties**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and...

  • Receptionist

    4 weeks ago

    Vancouver, Canada Southside Nissan Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Southside Nissan** is currently looking to fill a position of a **Receptionist**. **ESSENTIAL DUTIES**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient...

  • Receptionist

    4 weeks ago

    Vancouver, Canada Porsche Centre Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Porsche Centre Vancouver** is currently looking to fill a position of a **Receptionist**. **ESSENTIAL DUTIES**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and...

  • Sales Receptionist

    4 weeks ago

    Vancouver, Canada Porsche Centre Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? J**oin the Family today, the Dilawri Lifestyle is waiting for you!** **Porsche Centre Vancouver** is currently looking to fill a position of a **Receptionist** **ESSENTIAL DUTIES**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and...

  • Receptionist

    4 weeks ago

    Vancouver, Canada Southside Nissan Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Southside Nissan** is currently looking to fill a position of a **Receptionist.** **Essential Duties**: - Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient...

  • Reception Clerk

    1 week ago

    Vancouver, Canada ENOCH WEALTH Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Asset languages**: - Mandarin **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public - Obtain and process information required to provide services - Operate switchboard or telephone system - Order office supplies -...

  • Pt Sales Reception

    4 weeks ago

    Vancouver, Canada Southside Nissan Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** *** **Southside Nissan **is currently looking to fill a position of a part-time **Sales **Receptionist** **ESSENTIAL DUTIES**: - Switchboard Operator: Answer all incoming phone calls in a professional,...

  • Receptionist

    2 days ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Receptionist **Department**:Event Services **Reports to**:Senior Manager, Fan Experience & Event Operations ***: Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy...

  • Receptionist

    2 days ago

    Vancouver, Canada Canucks Full time

    **Position**: Receptionist **Department**: Event Services **Reports to**: Senior Manager, Fan Experience & Event Operations ***: Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy...

  • Medical Office Assistant

    1 month ago

    Vancouver, Canada Victoria Drive Medical Clinic Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Asset languages**: - Mandarin - Cantonese **Work setting**: - Urban area - Health care institution, facility or clinic **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public - Obtain and process...

  • Office Receptionist

    4 weeks ago

    Vancouver, BC, Canada Musqueam Full time

    Today, we are a strong, growing community of over 1,300 members. We live on a small portion of our traditional territory, known as the Musqueam Indian Reserve, located south of Marine Drive near the mouth of the Fraser River. The name Musqueam relates back to the River Plant, the name of the plant is məθkʷəy̓. There is a story that has been passed on...

  • Casual Term Full Time Receptionist

    1 week ago

    Vancouver, Canada Musqueam Full time

    About MusqueamWe are traditional hən̓q̓əmin̓əm̓ speaking people. Today, we are a strong, growing community of over 1,300 members. We live on a small portion of our traditional territory, known as the Musqueam Indian Reserve, located south of Marine Drive near the mouth of the Fraser River. The name Musqueam relates back to the River Plant, the name of...

  • Receptionist Dilawri Group of Companies

    1 week ago

    Vancouver, Canada Dilawri Group of Companies Full time

    Looking for a great opportunity to work in Canada’s largest AutomotiveGroup? Join the Family today, the Dilawri Lifestyle is waiting for you! Dilawri Group Of Companies  iscurrently looking to fill a position of a Receptionist. Switchboard Operator:Answer all incoming phone calls in a professional, polite and efficientmanner. Places, receives &...