Resident Services Coordinator

6 days ago

Guelph, Canada THE ELLIOTT COMMUNITY Full time

**Who We Are**
The Elliott Community is a charitable, not-for-profit senior’s residence offering a continuum of residential and nursing services of the highest standards. This historical and unique facility in Guelph, proudly offers four lifestyle choices; independent living in life lease suites, supported living in retirement suites, enhanced support in retirement plus and full nursing care in our long-term care residence.

**Job Overview**
As the Resident Services Coordinator, you will play a key role in delivering our promise to the seniors who choose to live with us. You will be the first point of contact for many of our new residents, families, and visitors who are interested in making the Elliott Community their home.

Your ability to do meaningful work, build rapport and create long-term relationships with prospective residents will ensure we achieve our goal of creating and maintaining a robust and caring community. Working closely with the Residents Services Supervisor, you will be responsible for planning and hosting tours and special events and activities related to programs and campaigns undertaken by the organization.

**Responsibilities**:

- Provide tours of our home and manage inquiries related to our living options.
- Manage telephone inquiries and convert to personal visit bookings where appropriate.
- Maintain follow up with multiple prospects while generating new leads. Maintain lead database.
- Develop social media and general communications.
- Track marketing activity and analyze data to identify trends specific to the community and residence.
- Responsible for ensuring data regarding stakeholders and events is current and accurate, including all data entry and information updates.
- Participate in the development, promotion, and implementation of marketing plans and events.
- Administrative tasks related to the role.
- Post-Secondary experience and 2+ years’ experience working with seniors: previous experience working in the context of a Long-Term Care or Retirement Home.
- Possesses superior time management and organizational skills with the ability to effectively multi-task. Critical thinker and problem solving skills.
- Empathetic and caring interpersonal and customer service skills with excellent communication.
- Ability to learn in-house computer programs and technology: Microsoft Office and CRM system
- Have strong administrative and computer skills

**What We Offer**
- This is a part-time permanent position; 20 Hours a week, Monday to Friday, but may involve some weekends and evenings.
- A competitive compensation package and participation in the OMERS pension plan and extended health and dental benefits for qualifying staff
- A flexible work environment
- An opportunity to collaborate with goal oriented healthcare professionals and make meaningful contributions in the lives of our residents

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $22.42 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Schedule:

- 4 hour shift
- Monday to Friday

Work Location: One location

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