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Bilingual Client Implementation Specialist
1 month ago
**Holman is a global automotive leader that serves both commercial and consumer clients **_**The Holman Way**_ **by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.**
**Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously **_**Driving What’s Right**_**.**
**Holman** has an outstanding opportunity for an **Bilingual Client Implementation Specialist (Internally**:Implementation Project Leader)** in our **Mississauga location.**
**What will you do?**
- Manage all aspects of a new client set up
- Plan and direct meetings with clients and internal stakeholders
- Have a thorough understanding of all Holman program offerings, system capabilities, electronic billing options and industry best practices
- Manage all set ups and changes in Holman’s proprietary systems
- Completion and distribution of all new client implementation documentation
- Coordinate the upload of customer data inventories into Holman’s systems
- Review test bills to ensure proper billing parameters, fees, address, etc.
- Audit system set up for accuracy
- Beware of potential problems and raise concerns to management
- Provides exemplary customer service at all times
- Perform all other duties and special projects as assigned
**What are we looking for?**
- 2-5 years relevant experience in customer service role
- Post-Secondary Education
- Proficient in MS Office Programs specifically Outlook, Word, Excel
- Bilingual (English/French)
**What we offer**:
Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.
**At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.**
- **Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.**_
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Mississauga, ON L5C 4P4
