Night Auditor

Welcome to Four Points by Sheraton - Kelowna Airport, your Kelowna “home away from home.” At the Four Points by Sheraton, we aim to make our guests visits as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you The Four Points by Sheraton - Kelowna Airport is currently looking to fill the role of a full time Night Auditor.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

**What will you be doing?**

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

**_ You will be responsible for performing the following tasks to the highest standard:_**
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily pass on and document pertinent information in the daily pass on
- Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Process and confirm wake-up calls
- Proficient understanding of all emergency procedures
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Ensures compliance with all Front Office policies, brand standards, online training and procedures
- Able to work a flexible schedule, including evenings, weekends and holidays

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviors, skills and values, that follow:

- 1+ years’ experience as a Guest Service Agent or similar
- High school diploma or equivalent
- Previous hotel and accounting experience an asset
- Ability to communicate in a professional manner with: guests, team members, and management
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Proficiency in Microsoft Word and Excel
- Competent level of computer proficiency
- Ability to work flexible shifts, including evenings, weekends and holidays
- Must be legally eligible to work in Canada. The resort is unable to assist those without a visa.

**Perks**
- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Marriott brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.

**Don't miss this exciting opportunity to join our Four Points family**

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