Night Auditor

1 month ago

Kelowna, British Columbia, Canada Eldorado Resort Full time

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

If you are looking for exciting and rewarding opportunities to showcase your talent and join a team that brings out the best in each other, then we want to hear from you Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned Restaurants and Hotels, fun social events, and great colleagues

Position Summary:

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7am, and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

What will you be doing?
You will be responsible for performing the following tasks to the highest standard:

  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
  • Enter rewards information and enroll new members
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
  • Balance end of day accounts
  • Review Front Desk Cash drops
  • Prepare the hotel for the next day operations
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare "walk letters", inform FOM
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Review shift logs/daily pass on and document pertinent information in the daily pass on
  • Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
  • Assist management in training, motivating, and coaching employees; lead by example
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Process and confirm wake-up calls
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lbs
  • Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
  • Ensures compliance with all Front Office policies, brand standards, online training and procedures
  • Able to work a flexible schedule, including evenings, weekends and holidays
  • Perform other reasonable job duties as requested by Supervisors

What are we looking for?
To successfully fill this role, you should demonstrate the following:

  • 1+ years' experience as a Guest Service Agent or similar
  • High school diploma or equivalent
  • First Aid certification an asset
  • Previous hotel and accounting experience an asset
  • Ability to communicate in a professional manner with: guests, team members, and management
  • Ability to understand and adhere to proper credit and cash handling policies and procedures
  • Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Proficiency in Microsoft Word and Excel
  • Excellent grooming standards
  • Competent level of computer proficiency
  • Ability to work flexible shifts, including evenings, weekends and holidays
  • Must be legally eligible to work in Canada. The resort is unable to assist those without a visa.

Perks

  • Temporary Shared Staff Accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • Employee discounts on accommodations, dining and marina at our properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points, and Hampton Inn & Suites Kelowna Airport, Home2Suites).
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.

Don't miss this exciting opportunity to join our Eldorado Resort family

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