Membership Sales Representative
3 weeks ago
**Membership Manager**
**Massage Addict Saint John **is a membership based therapeutic Massage and Chiropractic clinic. Massage Addict is Canada’s largest membership based massage therapy franchise. We provide a customized therapeutic massage experience, in a very relaxing and well maintained professional massage clinic.
***
We are looking for a Membership Manger with exceptional interpersonal, sales experience, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth.
**Shifts will be 7:30am-3:30pm ; 2pm-9:30pm ; Every other weekend Saturday or Sunday 9-4:30pm**
**RESPONSIBILITIES**
- Develop and implement strategies to attract new members and retain existing members
- Provide exceptional customer service to members, addressing their inquiries and concerns in a timely manner
- Manage membership database, ensuring accurate and up-to-date information
- Monitor membership trends and analyze data to identify opportunities for growth
- Provide outstanding client service; answering telephone calls and booking appointments
- Welcome clients by greeting and orienting them to the Clinic upon arrival
- Maintain a working knowledge of all Massage Addict services
- Provide administrative support to the Clinic; forms and documentation for new and existing clients
- Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms
- Promote and sell memberships
- Laundry Duties
**REQUIREMENTS & QUALIFICATIONS**
- 2+ years of experience within a service oriented environment with a focus on management, sales, customer service, administration and providing a high level of client service/satisfaction
- Superior verbal communication, being bilingual would be an asset.
- Professional, good energy, calm, patient and friendly (sunny disposition) - great people skills
- Excellent organization skills and the ability to work in a fast paced environment
- Access to a reliable transportation
If you are passionate about customer service and have a knack for building relationships, we invite you to join our team as a Membership Manager. In this role, you will play a key role in attracting new members, providing exceptional service, and ensuring member satisfaction. You will have the opportunity to develop strategies, coordinate events, and analyze data to drive membership growth. We offer competitive compensation and benefits packages.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service and membership management.
**Salary**: From $16.00 per hour
**Benefits**:
- Dental care
- Extended health care
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Saint John, NB E2J 2S5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- sales: 1 year (required)
Work Location: In person
Application deadline: 2023-08-31
Expected start date: 2023-09-05
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