Associate Front-of-house Manager

1 week ago

Hamilton, Canada Hamilton Festival Theatre Company Full time

**Term**: 176 hours over 5 weeks

**Hourly Rate**: $17.25 /hour

**Start Date**: June 17, 2024

**Application Deadline**: June 14, 2024

Reporting to the Sr. Front of House Manager, this individual will be part of the team that supervises and coordinates all Front of House and Box Office operations for the 2024 Hamilton Fringe Festival.

**Key Areas of Responsibility include**:

- Support the outreach, recruitment, and training efforts focusing on reaching volunteers working with disabilities, young people/students, new Canadians, senior citizens, citizens developing their English language skills, and those who face other socio-economic barriers to accessing cultural activities.
- Support scheduling the volunteer team with support from core staff.
- Assisting in the planning and overseeing of volunteer safety and well-being; identifying and implementing individual accessibility accommodations as needed.
- Help to build and manage the volunteer database.
- Organize the Volunteer Appreciation event with HFTco Board of Directors support
- Participating in and subsequently leading volunteers in the festival's health and safety procedures training and AODA customer service standards training.
- Assist in all front-of-house preparations leading up to the festival.
- Assist in selecting, supervising, and training our team of Venue Captains
- Act as a point of contact for Venue Captains during the daily operations for each venue’s box office location during the 2024 Hamilton Fringe Festival; act as an on-site manager for Venue Captains, volunteer Box Office Assistants, and ushers at various venues.
- Assist ticket-buyers in troubleshooting any ticketing issues that may arise.
- Help to ensure devices and sales methods are effective, accurate, ready for use, and maintained throughout the festival
- Additional related tasks may be assigned at the discretion of the Sr. Front of House Manager and the executive team.

**Job Types**: Full-time, Seasonal
Contract length: 5 weeks

Pay: From $17.25 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Casual dress
- Company events

Flexible Language Requirement:

- French not required

Work Location: In person

Expected start date: 2024-06-17

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