General Manager

7 months ago

Cornwall, Canada Heritage Suites & Heights Full time

**Scope of position**:
To operate an effective and efficient Retirement Home ensuring excellence in quality of care and services to its residents. The General Manager is responsible for all aspects of the day-to-day operations of the Home.

**Key Responsibilities**

Marketing & Occupancy:

- Responsible for the implementation of innovative and creative programs to attract and retain residents;
- Responsible for meeting occupancy forecasts and driving the sales process within the home;
- Analyzes, interprets and reports occupancy challenges or regional barriers to the Management Company.

Resident Relations:

- Is responsible for ensuring the provision of a safe, secure environment for all residents. Ensuring compliance with all levels of legislation;
- The residents’ well-being and comfort is of prime importance and the General Manager is responsible for overseeing all aspects operational programs to ensure that the programs and property consistently meet the Company’s expectations for a successful and profitable retirement residence;
- Is responsible for providing quality care and services to residents. Monitors the quality of care and services and reports, plans, organizes, implements and evaluates remedial action and improvement as necessary;
- Is responsible for assessment, planning, implementation and evaluation of all activities relating to the care required by residents. This includes monitoring and recording pertinent residents care needs and reporting and referring to staff, family and medical practitioners as required. Co-coordinating with the RPN or Director of Care the nursing actions relating to the prescribed medical orders and ensuring that the resident is involved where appropriate, in decisions concerning their care;
- Is responsible for ensuring the provision of meals to all residents utilizing the food plan provided. Ensures that all Public Health regulations are maintained in relation to food storage, handling and preparation;
- Monitors/audits the planning, implementation and evaluation of recreation programs to meet identified needs of the Residents.

Leadership:

- Includes the development of creative and innovative programs and policies for the recruitment, and retention of all categories of staff. Plans, implements and evaluates orientation and;
- Education programs for all employees and will provide leadership and motivation to ensure teams work to meet the goals of the home while enjoying job satisfaction;
- Represents Management at regular council meetings as required, reviews minutes, responds to requests.

Budget & Financial:

- Responsible for assisting with the preparation of the operating and capital budgets and receives budget approval from the Management Company. Reviews operating budgets and company statements with the Management Company.
- Adheres to the policies and practices for the salary administration for all staff as set out by the budget. Reports salary changes to the payroll department as required;
- Implements, evaluates and controls payroll information practices for the Home to ensure that policies are administered fairly and interpreted correctly by all staff;
- Makes available to the Management Company all necessary reports on a timely basis. All reports, letters or dealings with any town officials e.g. Health Inspections, Fire Reports, Building Inspections or any matter as deemed the responsibility of the company;
- Responsible for maintenance of home and equipment; evaluates plans, organizes and controls the repair and replacement needs of the Home. All capital purchases must be budgeted for and approved by the Corporate Manager, Environmental Services.

Operational and Administrative Systems:

- Scheduling includes planning, organizing, implementing, controlling and evaluating schedules for the staff of the retirement residence. Reports to the Management Company on any variances in the number of paid staff hours;
- Acts as a counselor to staff in the area of human resources and reports any difficulties to the Management Company.
- Plans, organizes and implements performance appraisals for all staff in the home on an annual basis or as necessary and assists to develop skills and set goals in the area of their own performance and career development;
- Will be familiar with the terms of any Collective Agreement and has the primary responsibility for administration of discipline;
- Reports all incidents that require disciplinary action, including suspension and termination, to the Management Company;
- Plans, organizes, evaluates and controls a program for inventory control of supplies and equipment for the Home in conjunction with any company-wide programs;
- Is responsible for planning, organizing, controlling and evaluating the use of supplies needed for the efficient and effective operation of the Home;
- Is responsible for interpreting and implementing current policies.

Other:

- Maintains membership in relevant professional organizations;
- Understa

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