IT Specialist, Network Communications
3 weeks ago
You will be handling support incidents, service requests and be assigned to key projects where travel will be required. This is a hybrid role and will require you to work from our GTHA facilities and home.
This is a dynamic position where we will leverage your experience to make your career rewarding while at the same time contributing to the knowledge of our team. We are a closely knit team that prides itself on teamwork. If you are looking to build upon your networking knowledge and contribute to build up our team than please apply.
**Snapshot of a Day-in-the-Life**:
- Lead and execute complex network technical projects and support operations.
- Design and configure networks (LAN/WAN/Wi-Fi) in New builds (Green field), Expansions and Merger and Acquisition (Brown field) working with technology stacks such as Cisco, Palo Alto and Dell/VMWare
- Review existing network design and propose improvements to a fully sustainable and resilient network to support daily business operations and future growth, including DR needs.
- Communicate technical issues in business terms to appropriate stakeholders.
- Transform our network footprint to make the edge more secure with solutions such as CASB.
- Troubleshoot network issues including WAN, LAN, VOIP, WLAN as well as security.
- Provide Tier-3 support and mentorship for junior team members.
- Implementation of Network Access Control solutions for ZTNA.
- Create and update documentation (design specs, project documentation, KB/SOP documents, other misc. documentation as required) Implement processes, standards, and governance of network environments.
- Follow/review standard operating procedures related to delivering effective preventative maintenance and solutions.
- Participate in project related work inside and when required outside of normal business hours.
- Participate in support work inside and when required outside of normal business hours.
- You will be based in the GTHA with the opportunity to travel across North America based on business and project requirements.
- Adhere to Infrastructure architecture governance and standards.
Examples of technology that you will be supporting:
- Branch Network Cisco wired networks using the Catalyst Switches. (Catalyst 9000 series)
- Data Center Nexus Switches (Nexus 9000 Series)
- Cisco Voice Collaboration technology such as Cisco Call Manager and Unity
- VMWare VeloCloud SD-WAN
- Wireless - Branch on Prem and Centralized Flex Connect (Cisco 9000 Series)
- IT/OT segregation and integration
- NAC (Cisco ISE, HPE ClearPass...etc)
- PaloAlto Firewall Layer 3 support and troubleshooting
- Network Segmentation (North/South, East/West), Branch Site and Data Center NSX
- IPads, RF Guns and mobility support on the floor plant.
- Support plant floor end user production systems that are connected to our network
**What You’ll Bring**: The successful applicant will possess job experience in the data LAN/WAN networking field and systems.
While we do not expect you to be an expert in everything, we want to make sure that you do have the following knowledge.
- Experience in 24/7 Mission Critical Network environment, including designing, implementing, and supporting network infrastructure.
- CCNP / CCIE Certifications
- Excellent verbal and written communication skills
- Ability to work in large or small groups
- Ability to balance multiple initiatives and support, in order to meet deadlines.
- Ability to interact with the business on a non-technical level.
- Flexible to a changing environment.
Switching and Routing:
- Experience and proficiency in L3 routing protocols OSPF, EIGRP and BGP. We mainly use OSPF but still have some EIGRP on our environment. Knowing BGP is an asset.
- Nexus Routing and Switching
- Experience and proficiency in switching where you have deployed QoS and various Spanning tree protocols, port channels and multiple vlans.
Wireless:
- Operational experience in troubleshooting wireless connectivity and performance.
- Taking part in deploying Wireless
- Experience in design using wireless survey tools.
Training, Documentation and Reporting
- Create and distribute technical documentation for solutions such as Visio site drawings
- Develop and Implement Method of Procedure documents for technical processes, including new network services, products, device configurations, migrations, troubleshooting, etc.
- Collaborate with senior team members and network architect on ways to improve different technologies.
Infrastructure Monitoring & Maintenance
- Monitor and address network issues using our Orion Network Monitoring tool
- Network patching of Switches, Routers, SD-WAN, Wireless, etc.
Areas of specialty:
- Having experience in either of these areas is welcome asset.
- SD-WAN environment and if you have experience in this type of a technology is an asset
- Operational experience Supporting an SD-WAN Solution, Ideally VMWARE Velo Cloud
- Experience in configuring and deploying voice gateways/cubes in Call
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