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Pma Coordinator

1 month ago

Mississauga, Canada Chubb Full time

Company Description
**The Chubb Fire & Security Difference...**
- Service Excellence
- Technology leadership
- Focus on Quality
- National Coverage
- Single Point of Contact
- A Name You Can Trust

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

**Job Description**:
Our Mississauga branch requires a positive, self-motivated and team-oriented PMA (Preventative Maintenance Agreement) Coordinator to support all aspects of the administration of our Fire PMA Service department for the Mississauga branches.

**Key Job Responsibilities**:

- Preparing and implementing schedules for fire alarm and sprinkler inspections, deficiencies, service and small contracts at the prescribed intervals to meet scheduling KPI’s.
- Effectively coordinate with our field staff, customers, contracts, vendors and external resources on date/time and details regarding upcoming field service appointments.
- Ensure all scheduled jobs are verified with customer at least one business day in advance.
- Ensure field service staff are effectively and efficiently scheduled, appointment scopes align with technician/fitter skills required to complete the work.
- Work with Service Managers and Field Service Staff to ensure appropriate time is allowed for the jobs to be completed, with on-time and error free inspection, service, and repair rates, with mínimal return visits.
- Create, track, maintain, verify, and close all service appointment in our ERP and supporting software.
- Create, track, maintain, and verify all services schedules in our ERP and supporting software.
- Provide necessary information to the team to close out jobs.
- Planning, scheduling, and detailed time management skills are a must.
- Strong attention to details and record keeping focus to ensure divisions scheduling needs.
- Able to process documentation and understand completeness formatting and consistency requirements.
- Strong communication skills through both written and oral.

**Qualifications**:

- Post-Secondary education in Office Administration or a related discipline preferred
- 5+ years of experience in an administrative/service coordination role
- 2+ years of experience in Fire and Life Safety dispatching will be valued
- Computer skills, Microsoft Office (Word, Excel)

**More about the position**:

- Experience in using JDE or Microsoft Dynamics computer programs valued
- Ability to work with mínimal supervision/self-motivated and desire to work on a winning team
- Ability to work under pressure with meeting timelines
- Excellent presentation and time management skills
- Strong analytical, organizational, and communications skills
- Self-motivator with a positive outlook
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation
- Adaptable to changing environments
- Detail oriented and strong organizational skills
- Highly organized and able to work under pressure
- Flexibility to multi-task in a fast-paced environment

Additional Information
**Our offerings include**:

- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Criminal Background Check
- Reference Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.