Field Service Supervisor

2 months ago


Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

Our Field Service Supervisor - Tractor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

**As a Field Service Supervisor - Tractor, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Ensure all employees comply with established customer safety rules
- Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions
- Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets and preparation for capital expenditures
- Maintain maintenance on the fleet of field service trucks
- Manage employees at off-site locations
- Work with a sense of urgency and foster team efforts to encourage growth

**Must-haves for this role**:

- Post-secondary education
- Minimum 5 years of experience in a service leader position

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our _team, you become a member of the Toromont family. Your success is our success_



  • Greater Sudbury, Canada Sigfusson Northern Ltd. Full time

    **FIELD FLEET SUPERVISOR** **ABOUT SIGFUSSON NORTHERN**: Sigfusson Northern is a third-generation family-owned business, which now has a portion of the company being employee-owned. Our primary focus is on building strong and lasting relationships with our employees, our clients, and the communities we serve. Ongoing growth and diversification have led...


  • Greater Sudbury, Canada Total Power Limited Full time

    **Field Service Technician** **What You’ll Do - The Role** - Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible. - Test, measure, and verify electrical component operations, including energized components and electrical fields. - Program, test, and connect...


  • Greater Sudbury, Canada Total Power Limited Full time

    **Field Service Technician** - **We Offer**_ - Competitive Salary - Medical & Dental Benefits Plans - Health Spending & Wellness program - Professional Growth & Development - Life Insurance - Employer RRSP Matching Program - Employee Assistance Program - Disability & Life Insurance **What You’ll Do - The Role (Responsibilities)** - Perform emergency...

  • Field Service Advisor

    7 months ago


    Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Field Service Advisor to join our Power Systems team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The...


  • Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    **JOB TITLE**: Field Service Technician **LOCATION**: Sudbury, ON **DUTIES AND RESPONSIBILITIES** - Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems - Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO facility, as required - Execute timely planned work...


  • Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    **JOB TITLE**: Field Service Technician **LOCATION**: Sudbury, ON - Timmins, ON **DUTIES AND RESPONSIBILITIES** - Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems - Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO facility, as required - Execute timely...


  • Greater Sudbury, Canada Total Power Limited Full time

    **Title**:Field Service Technician **Company**:Total Power Limited **Location**:Sudbury, ON **Job Type**:Permanent, Full-Time **What You’ll Do - The Role (Responsibilities)** - Site Assistance_ - Assist technicians at sites when required, including delivering parts, helping with load bank tests, and setting up or repairing equipment (e.g., radiator...


  • Greater Sudbury, Canada Total PowerGen Solutions Full time

    Title: Generator Field Service Technician Company: Total Power Limited Location: Sudbury, ON **Job Type**: Permanent, Full-Time Summary: As a Junior Generator Service Technician at Total Power Limited, you will play a crucial role in delivering emergency services, performing preventative maintenance, conducting repairs, and troubleshooting customer...


  • Greater Sudbury, Canada Total PowerGen Solutions Full time

    Title: Generator Field Service Technician Company: Total Power Limited Location: Sudbury, ON **Job Type**: Permanent, Full-Time Summary: As a Junior Generator Service Technician at Total Power Limited, you will play a crucial role in delivering emergency services, performing preventative maintenance, conducting repairs, and troubleshooting customer...


  • Greater Sudbury, Canada Total PowerGen Solutions Full time

    Title: Generator Field Service Technician Company: Total Power Limited Location: Sudbury, ON **Job Type**: Permanent, Full-Time Summary: As a Junior Generator Service Technician at Total Power Limited, you will play a crucial role in delivering emergency services, performing preventative maintenance, conducting repairs, and troubleshooting customer...

  • Civil Field Supervisor

    7 months ago


    Greater Sudbury, Canada Green Infrastructure Partners Inc. Full time

    **Role Purpose**: The Civil Field Supervisor has the overall responsibility for the supervision, planning, execution and monitoring of the assigned project. Responsibilities include, but are not limited to: - Participate in pre-job planning - Effectively plan the short-term and long-term schedules for all aspects of a project (subcontractors, internal...

  • Civil Field Supervisor

    7 months ago


    Greater Sudbury, Canada Green Infrastructure Partners Inc. Full time

    **Role Purpose**: The Civil Field Supervisor has the overall responsibility for the supervision, planning, execution and monitoring of the assigned project. Responsibilities include, but are not limited to: - Participate in pre-job planning - Effectively plan the short-term and long-term schedules for all aspects of a project (subcontractors, internal...


  • Greater Sudbury, Canada Eaton Full time

    **Eaton’s Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of our Sudbury, ON service facility.** The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low,...


  • Greater Sudbury, Canada Total Power Limited Full time

    **Title**:Field Service Technician - Associate **Company**:Total Power Limited **Location**:Sudbury, ON **Job Type**:Permanent, Full-Time **What You’ll Do - The Role (Responsibilities)** - Assist technicians at sites, when required e.g. delivering parts to site, helping with load bank tests, equipment set up and repairs such as radiator replacements and...


  • Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    **LOCATION**: Timmins, ON (Other Canadian locations will be considered for rotational contracts at remote mine sites) **DUTIES AND RESPONSIBILITIES**: - Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems - Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO...


  • Greater Sudbury, Canada Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    **Position**:Junior Field Service Technician **Reports to**:Field Service Manager **Location**:Sudbury, ON **Purpose of Role** The Jr Field Service Technician is responsible for providing customer service and support of MEMCO manufactured Municipal Vehicles and attachments, by working to meet and exceed customer requirements, both internal and...


  • Greater Sudbury, Canada Burman and Fellows Group Full time

    **FIELD SERVICE TECHNICIAN** **Role**: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner **Responsibilities and Duties**: - Perform connectivity and hardware troubleshooting and...


  • Greater Sudbury, Canada TFI Canada Full time

    **Job Summary**: The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food...


  • Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Mining Field Service Technician, Mining to go directly to customer mine sites in a Toromont service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. **As a Toromont Cat Mining Field Service Technician, YOU will...