Agent, Station

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $20.50 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.

Reporting to: Manager, Northern Hamlets.

**DUTIES AND RESPONSIBILITIES**:

- Must be able to perform, but not be limited to, the following duties and responsibilities:_
- Maintain records as required and disseminate information;
- Record flight arrival and departing times;
- Conduct radio communications with the aircraft;
- Process weight and balance and load control data;
- Process shipment and reception of all cargo;
- Perform load service duties;
- Handle all cargo;
- Provide services to the aircraft on the ground as required;
- Perform all warehouse related duties;
- Perform commissary duties;
- Assist with reconfiguration of aircraft as required;
- Assist passengers with mobility and special needs;
- Assist with claims for damaged or missing goods;
- Process passengers and baggage;
- Make reservations and compute fares;
- Issue tickets/airway bills and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure; and
- Other duties as assigned.

**SKILLS AND QUALIFICATIONS**:

- Include, but not limited to, the following minimum skills and qualifications:_
- Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc;
- Must have a valid driver’s license/permit;
- Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate;
- Demonstrated customer service skills;
- Must be able to obtain and retain an Airside Vehicle Operators Permit (AVOP);
- Ability to communicate in Inuktut or Inuinnaqtun is a definite asset; and
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

**Closing Date**: April 8, 2024.