Customer Service Representative I

3 months ago

Laval, Canada IAA, an RB Global Inc. Company Full time

IAA, an RB Global, Inc, est à la recherche d’un représentant ou d’une représentante du Service à la clientèle souhaitant se joindre à son équipe de Les Cédres, QC

IAA, an RB Global, Inc, est la principale société d'enchères de véhicules récupérés en direct au Canada avec des installations d'enchères en Colombie-Britannique, en Alberta, en Ontario, au Québec et au Canada atlantique. L'offre de service nationale d'IAA permet aux vendeurs de normaliser les processus à travers le pays et offre aux acheteurs la plus vaste sélection de véhicules de récupération au Canada. IAA (NYSE : IAA) compte avec près de 7 000 employés talentueux et plus de 200 installations aux États-Unis, au Canada et au Royaume-Uni.

Le représentant ou la représentante du Service à la clientèle traite toutes les demandes des clients, sous la direction du superviseur ou de la superviseure du bureau, et s'occupe notamment de toutes les tâches administratives courantes du bureau.

**Fonctions et responsabilités du poste**
- Mettre en pratique la connaissance de l'organisation, des produits, des services et des politiques pour fournir un soutien à la clientèle diversifié par courrier, téléphone et contact personnel direct
- Traiter les commandes et les assignations
- Saisir les données dans le système informatique
- Fournir des informations de référence sur les prix et les livraisons
- Effectuer des tâches de traitement de texte, de classement et autres tâches administratives connexes
- Répondre aux questions, aux plaintes et aux demandes des clients
- Créer de nouveaux dossiers et tenir à jour les dossiers existants
- Traiter tous les documents nécessaires à la préparation de la journée de la vente aux enchères, en obtenant les approbations nécessaires
- Effectuer d’autres tâches qui lui sont assignées

**Scolarité**:

- Diplôme d’études secondaires ou expérience équivalente, de préférence
- 0 à 2 ans d’expérience professionnelle antérieure

**Exigences du poste**:

- Capable de communiquer efficacement avec les clients
- Aptitude à bien fonctionner au sein d'une équipe
- Connaissance de base en informatique
- Compétences en matière de gestion du temps
- Attitude positive
- Capacité à travailler de manière autonome
- Aptitude à communiquer clairement
- Apparence professionnelle et soignée
- Bilinguisme : anglais/français
- Posséder une voiture

En contrepartie de vos excellentes compétences et capacités, nous vous offrons un ensemble d'avantages sociaux, notamment : une assurance maladie, des cotisations de contrepartie de l'employeur à un REER, une assurance invalidité courte durée/invalidité longue durée, une assurance vie/décès accidentel et mutilation, des options d'achat d'actions pour les employés.

IAA, an RB Global, Inc. Company,, est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. IAA est un lieu de travail sans drogue.

**Veuillez noter que l'embauche est conditionnelle aux vérifications satisfaisantes des antécédents**

**English Version**:
IAA, an RB Global, Inc, a leading provider of loss recovery services to the auto insurance industry in Canada, has an opening for an Customer Service Representative I at our branch in Les Cédres, QC

IAA is Canada's leading live salvage auction company with auction facilities in British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with the widest selection of salvage vehicles in Canada. IAA (NYSE: IAA) has nearly 7,000 talented employees and more than 200 facilities in the United States, Canada, and the United Kingdom.

The Customer Service Representative addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

**Job Duties and Responsibilities**:

- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned

**Education and Work Experience**:

- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience

**Job Requirements**:

- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- Own a vehicle
- Bilingual in English/French

**What do we have to offer?**
- Competitive salary
- Social advantages
-

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