Area Director

7 months ago

Woodbridge, Canada Planet Fitness - Taymax Group Full time

Woodbridge

8300 Hwy 27, Woodbridge, ON L4H 0R9, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

The Area Director is responsible for ensuring that each club within a designated area exemplifies the PF brand, culture and values, achieves the desired financial results, and successfully executes operations, procedures and programs. This position will lead, support and develop a team of Club Managers resulting in outstanding member experience across the designated portfolio of clubs. The

Area Director must have a holistic view of the business and be able to quickly assess and prioritize key actions to achieve and exceed each club's primary service and financial metrics.

Essential Functions/Key Responsibilities:

- Maintain daily contact with Club Managers and conduct routine club visits to support the club team by identifying business opportunities, removing barriers and developing strategies for success basing the visits on the following:

- Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
- Ensure training on all Planet Fitness and Taymax company policies, procedures and standards has been completed within a timely manner for all team members
- Conduct club walkthroughs to identify critical issues that could impact member experience working with the Club Manager and the appropriate corporate team to address
- Implement action plans to address all outstanding issues and areas of opportunity
- Evaluate cleanliness, safety and member satisfaction along with the overall club environment to ensure each club is consistently reflective of the PF brand, culture and company values
- Ensure the club environment promotes compliance with company policies and procedures for all team members
- Oversee 7-15 club managers at assigned locations, providing training, coaching, guidance and development on a consistent, regular basis
- Assist Club Managers in hiring, training and evaluating club staff, assisting in performance management and progressive discipline
- Handle all elevated member problems, point of sales issues and questions
- Facilitate monthly management meetings
- Track and analyze club scores, monthly sales and marketing statistics, collaborating with Club Managers to ensure balance sheet accuracy
- Perform monthly inspections on facilities to address the issues of club appearance, cleanliness and club operations
- Oversee club and equipment maintenance and repair, monitor use of the tracking system making sure all issues are properly turned in
- Handle pre-sale of any new clubs (hire and train Club Manager and staff, set up operation)
- Other duties as needed based on business needs

Key Areas of Focus:

- Member satisfaction through proper execution of Planet Fitness’s core values
- Team performance and effectiveness
- P&L and Key Performance Indicators: processes for best practices, management and results
- Brand Ambassador

Skills and Qualifications:
Bachelor’s degree preferred and a minimum of five years of relevant experience
- Ability to communicate clearly and effectively, and act decisively
- Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately
- Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment
- Strong planning and organizational skills with the ability to multi-task and prioritize as needed
- Discretion when handling sensitive and confidential information
- Experience with Microsoft Office Suite
- Experience using an ATS and HCM a plus

Other:
Supervisory Responsibility: Manage 7-15 Club Managers

Travel: Approximately 75% to local clubs, Taymax corporate office and other locations as needed.

Physical Demands: Ability to continuously stand or walk, bend, squat and occasionally lift up to 50

pounds. Will occasionally encounter toxic chemicals.

environment. This job also operates in a professional office environment and uses standard office

equipment, such as computers, phones, copiers, filing cabinets, fax machines.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

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