Fare Inspector

**JOB INFORMATION**

**Requisition ID**: 7746
**Number of Vacancies**: 20
**Department**: Revenue Protection (20000029) - Fare Inspection (30000515)
**Union**:CUPE, Local 5089

**Salary Information**: $31.23 - $39.04
**Pay Scale Group**: TEFI
**Employment Type**: Regular
**Weekly Hours**: 40
**Off Days**: Various
**Shift**: Various
**Posted On**: June 2, 2023
**Last Day to Apply**: June 9, 2023
**Reports to**:Assistant Manager

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**JOB INFORMATION**:

- We are currently seeking Fare Inspectors to work 80 hours bi-weekly with rotating shifts and various off days.**KEY ACCOUNTABILITIES**:

- **Maintaining the integrity of the fare system, and providing excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner**:

- Conducting inspections of passenger fares on proof-of-payment transit lines and subway stations.
- Ensuring consistent and non-discriminatory education and compliance with TTC By-law No.1 and applicable Municipal and Provincial Statutes, in accordance with the department’s code of conduct, code of ethics, core values and mission statement.
- Promoting and maintaining positive customer relations and communications with the public and TTC employees.
- Issues, in a professional and non-confrontational manner, appropriate verbal and written cautions and Provincial Offences Act Part I Offence Notices and Part III Summonses to individuals in violation of the aforementioned.
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

**SKILLS, KNOWLEDGE AND EXPERIENCE**:

- Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare or social services.
- Demonstrated ability to work effectively in a team environment.
- Sound judgement supported by well-developed analytical, problem-solving and decision-making skills.
- Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature.
- Solid organizational, administrative and report-writing skills.
- Must be able to pass and maintain the established TTC Transit Fare Inspection Unit recruitment and training standards.
- Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required.
- Comprehensive knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset.
- Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, Controlled Drug and Substances Act, Provincial Offences Act, Ontario Human Rights Code, Liquor Licence Act, and Mental Health Act, and practical knowledge of court procedures would be an asset
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employee.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.