Head Server

Full Time (30+ hours per week) HEAD SERVER

HOURS OF WORK: standard shift is 8 hours, Tuesday through Saturday between the hours of 10AM and 8PM

COMPENSATION PER HOUR: $17/hr to start + tips

START DATE: early May 2023

**WHAT WE DO**

C'est Tout Bakery & Bistro is a high volume bakery and bistro located in Smiths Falls that boasts long standing regular customers, catering clients, and daily drop in customers from all walks of life. Our customers love our dining area and patio, the daily lunch specials, the grab-and-go fare for picnics in the park, Friday Take Out meals, and specialty items like deserts, cakes, and pastries.

**THE OPPORTUNITY**

You're energetic, engaging and thrive on creating a great experience for guests, while collaborating with team members and leading junior servers to make it happen.

You’re someone who thrives in a vibrant space of like-minded folks who trust each other and who value holding responsibility so that together, we can meet the high standards of our shared direction.

**WORK WITH AMAZING PEOPLE**

The family of people who form our team all love to create and have a passion for producing food from scratch, using as many locally produced ingredients as possible. Amy, the owner, is passionate about creating food, serving food, and building a team of people who know they are doing more than just cooking and baking. The C'est Tout team is creating a footprint in our downtown core where our focus is creating an experience that will both surprise and delight our customers.

**WHAT WE VALUE**

We value learning

We value collaboration

We value quality and consistency

**WE WANT TO MEET YOU BECAUSE YOU ARE**
- A master of routine whose natural state is to be organized;
- Often described as being mature and energetic. You’re no slouch, and you enjoy a workplace where time flies;
- Possess great communication skills and know-how that helps facilitate respect, ease and flow with your leader and your team members;
- Trustworthy, punctual and can be counted on to safeguard confidentiality, own your workplan, and work independently as needed;
- Balanced temperament, not easily overwhelmed with competing demands;
- Enjoy learning new skills and openly share your talents with others who are eager to learn from you;
- Are coachable and receive feedback with ease.

**THE ROLE**

This job is for you because of your enthusiasm for serving great food and because being around people and working in a busy, vibrant space brings you joy. You are comfortable bringing your own style to our well-established processes and standards and would be absolutely over the moon to receive a positive or glowing review about your or your team’s service

You know how to lead and support your team, with the broader team's success at the center of what you do and don’t shy away from challenging or uncomfortable discussions with your team members or guests, knowing that your manager and owner support you.

You recognize that guests are choosing our establishment and that the level of service you provide directly impacts that choice.

While you’re self-motivated and don’t need reminders during slower periods of all the little things that need doing, you also understand the importance of working as a team; you have excellent communication skills; appreciate a clean and organized environment; and can provide and accept feedback. You’re also comfortable with technology, specifically a point of sale system.

**KEY EXPERIENCE/COMPETENCIES**
- You’re a superior multitasker and have laser-focused attention to detail;
- You have experience leading a team;
- You understand the importance of product knowledge and how that supports the customer experience;
- You have experience in a busy and fast-paced environment;
- You are adept at addressing any customer concerns or dissatisfaction professionally and efficiently;
- Your powers of observation leave everyone thinking you’ve got eyes in the back of your head.

**CONDITIONS OF EMPLOYMENT**
- Must have valid Smart Serve
- Must be available Tuesday - Saturday between the hours of 10AM and 8PM *NOTE Our winter hours are Tuesday - Saturday from 10AM - 5PM and our summer hours Tuesday - Saturday 8AM - 7PM. During summer hours, your shift would be 8 hours, scheduled between the hours of 10AM and 8PM to cover our alcohol service periods and closing. May 1 through Thanksgiving weekend is our busiest time of year and as such where we need the most support from our head server, however we commit to providing 3 Saturdays off between May 1 and Thanksgiving. Our long break is over the Christmas holidays, when we close for approximately 2 weeks.

**WHAT YOU CAN EXPECT FROM US**

We hire grown-ups and we will treat you like one. You will be expected to take responsibility for yourself; we do not micromanage. We are building a team of competent and highly engaged team members whose goal is to provide high quality products and customer service to our family of clients and c