Business Management Analyst

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35850

**Job Category**:Policy, Planning & Research

**Division & Section**:Pension, Payroll & Employee Benefits, Business Services

**Work Location**:55 John Street, Metro Hall, Toronto

**Job Type & Duration**:Full Time, Permanent

**Salary**:$93,500 - $119,274

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 2

**Posting Period**: 06-Mar-2023 to 20-Mar-2023

The Business Services unit within the Pension, Payroll & Employee Benefits division is looking for two (2) passionate Business Management Analysts to drive strategic planning initiatives. You will play a key role in delivering on the divisions mandate by providing client-centric, pragmatic, and value-added advisory and support services through a diverse range of projects. Your role will be focused on business performance (KPI’s, dashboards), business analysis, strategic planning, continuous improvement, and process design.

**Major Responsibilities**:

- Develops and implements detailed plans and recommends policies and procedures regarding project and program specific requirements.
- Participates in the facilitation and design of strategic and long-term business planning activities, develops, and writes business plans, business performance reports, and service delivery plans.
- Evaluates and conducts detailed cost benefit analysis and prepares and makes recommendations on the effectiveness of various options on methods of delivering services including preparing alternative scenarios that have budget/staff implications.
- Proposes designs or modifications to business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies/policies/programs and action plans, to improve performance, service delivery and customer service.
- Provides client-driven, value-added management consulting and advisory services to a portfolio of diverse projects and programs.
- Oversees assigned projects and programs including ensuring effective teamwork, communication, high quality standards, monitoring performance, coordinating team members, document creation, and scheduling.
- Conducts studies on the feasibility of developing and integrating processes, procedures, and business flows to deliver a range of services to a specific client.
- Develops, documents, and analyzes business processes, input costs and output levels, and conducts data flow analysis and business process design modeling.
- Conducts financial analyses to measure the effectiveness of service delivery methods and processes to determine method costs and charge and prepare business cases to support changes in budgets and charges.
- Conducts studies and prepares reports to management with respect to program service delivery, management restructuring, organizational change, change management and supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
- Assists management in identifying and mitigating risks in various areas of operations to ensure program/service objectives are effectively achieved and applicable policies, legislation and best practices are adhered to.
- Develops risk management work plans and frameworks, responds strategically to emerging business specific legislative, regulatory and policy changes and assesses the impacts on divisional processes/practices.
- Reviews operations and administration processes to ensure proper and consistent internal controls, quality assurance system standards and policies and requirements are maintained.
- Initiates, determines the design, coordination and implementation of program evaluations and operational reviews and audits, providing internal risks and assurance advice and recommendations for improving risk management and quality assurance in the division to the management team.
- Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations.
- Prepares/proposes terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
- Anticipates, analyzes, and identifies organizational and program delivery impacts of emerging issues and activities; recommends and coordinates solutions.
- Leads the development and reporting of the division's key performance indicators (KPIs) including developing a reporting framework, implementing and reviewing performance measures, maintaining data on performance measures, and preparing divisional performance measurement reports to meet the organization's strategic needs.
- Liaises and works collaboratively with divisional and/or other City staff at all levels to gather su

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