Application Support

6 months ago

London, Canada S&I Cleaning Full time

**Overview**:
**Duties**:

- Listening to customers through various channels to address complaints, queries.
- Reproduce, diagnose and resolve technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Managing coordination at a local and international level where required.
- Preparing maintenance plans and upgrading schedules for the organization’s systems.
- Providing technical support to teams within the organization, and to external clients when required.
- Collaborate with the development team to identify and resolve software bugs.
- Document support processes and maintain knowledge base articles.
- Travelling will be needed to fix on-site problems, gas card will be included.

**Qualifications**:

- Undergraduate Degree in Computer Science or technical equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent organizational skills and the ability to manage multiple complex initiatives.
- Strong technical support skills including troubleshooting software and hardware issues.
- Knowledge of firewall configurations and network security.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Familiarity with computer hardware components and peripherals.
- Ability to communicate effectively in English both written and verbally, with key stakeholders, leadership, team members, and vendors.
- Valid G license.

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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