Virtual Chat Assistant

3 weeks ago


Thunder Bay, Canada Holiday Inn Express Full time

Key responsibilities of the role:

- Reception desk including switch duties and greeting of visitors.
- Maintain a polite and friendly environment for visitors and staff
- Import and data entry of customer orders
- Daily filing of consignment notes
- Confirm pallet docket quantities
- Daily invoice entry assistance as requested by the dispatch office
- Filing and archiving of daily picking slips and load out forms
- Entry of daily picking and loading rates for audit purposes
- Adhere to site safety requirements at all times
- Assist the Administration Manager with any ad hoc tasks as required

Other Areas of responsibility:

- Processing customer payments
- Providing document copies to customers when requested
- Maintain clear records of customer contact for audit purposes
- Processing of credit notes as authorised
- Issue monthly statements to customers if necessary
- Maintenance of customer files as directed

**Salary**: $25.50-$40.26 per hour

**Benefits**:

- Company events
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: On the road



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