Quality Assurance Team Leader

6 days ago

Mississauga, Canada Baylis Medical Full time

**Overview**
***
The Quality Assurance Team Leader is the first level of supervision responsible for ensuring execution of our standard workflows for Complaints, Non Conformances, and Corrective and Preventive Actions. The Team Leader leads a dynamic team to record and document all external complaints, investigate and lead CAPA teams to solve chronic and high importance problems, and investigate and resolve system NCRs. Daily tasks include interfacing with all team members to monitor progress on issue resolution, documenting and reporting on team performance, and steering CAPA teams to ensure effective first time problem solving.

**Snapshot of Responsibilities**
- Coordinate and collate key performance indicators of the quality system.
- Make independent studies, analyses, interpretations and conclusions.
- Assign, outline and review work for adequacy to quality requirements and regulations.
- Ensure the team's adequacy of training in Quality Assurance.
- Coordinate significant investigations, especially escalations of performance issues with customers.
- Interface with engineering and production on quality related issues in quality system processes.
- Participate in internal and supplier audits as an audit team leader; participate in supplier audits as an audit team leader.
- Participate in external audits as an audit escort.
- Conduct project planning with departmental authorities.
- Plan, coordinate and implement improvements of Quality procedures and processes (e.g., Document control, record control, internal audits).
- Support implementation of any Quality System implementations.
- Plan and review work of others and conduct employee evaluations and career development planning.
- Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
- Some travel may be required.
- Perform other duties as required.

**What you bring to the team**
- Bachelor's Degree required in Engineering or related Science
- Training or certification in quality field is required
- 6+ years of related work experience
- 2+ years of people leadership experience
- Influential leadership and interpersonal skills
- Proficient in statistical and analytical techniques
- Demonstrated competence in ISO 13485, ISO 14971, ISO 19011, 21 CFR 820, CMDCAS and EU MDR, and other relevant jurisdictional regulations
- Proficient in MS Office
- Excellent analytical and communication skills (presentation, written and oral)
- Excellent organization and time management skills
- Demonstrated proficiency in project management

**What we have to offer**:

- Hybrid working model for many roles combining on-site and remote work, paired with flexible working hours
- Comprehensive total rewards package, including bonus, RRSP or 401k employer matching, tuition reimbursement, health & dental benefits, and a health or lifestyle (your choice) spending account.
- Generous paid time off, including vacation, personal emergency leave days, a paid day for volunteering (to a charitable organization of your choice), as well as paid time off for moving, your wedding/civil union ceremony, jury duty, and vaccination.
- Paid week off between Christmas and New Years, separate from your vacation days
- A strong commitment to mental health and well-being, including a company-paid meditation app, meditation rooms in some buildings, fully trained Mental Health First Aid staff members, and weekly yoga/HIIT/Pilates/mindfulness online professionally-led classes for all employees.
- Headquarters based roles offer functional outdoor spaces (bring your laptop to one of multiple wi-fi connected outdoor patios to work) and access to a beautiful ravine trail system for lunchtime walks
- Employer subsidized gourmet, high-quality, healthy meals available onsite, freshly delivered multiple times a week.
- Strong senior leadership commitment to Inclusion and Diversity; many opportunities to join I&D committees and spearhead I&D initiatives; employer-hosted roundtables with external experts, guest speakers and workshops/celebrations.
- Formal mentorship program, robust biweekly internal networking events and multiple communication streams open to senior management for all employees to provide continuous feedback
- Employee-friendly work environment, with opportunity to participate in employee-led clubs (for example, book club, French club, gardening club, rock climbing club, boardgame club, tea club), and support to create new clubs
- Employee recognition rewards platform (Guusto) - receive gift cards as recognition for a job well done
- Quarterly Values in Action awards - a peer to peer recognition program aligning with our four Core Values (Employee Development, Corporate Social Responsibility, Technological Leadership and Customer Service)
- Formal leadership training programs for leaders and non-leaders to develop their careers
- Purposeful work that drives career development, with opportunities to learn and grow by way of on-site train

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