Communications Advisor

2 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Permanent

Date de clôture:
2024-05-30

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

The Communications Advisor will contribute to the development of internal and external communications strategies that align with Emergency Medical Care’s (EMC) strategic priorities, values and operational goals. This role will support all teams across EMC, providing communications and branding guidance and managing both small and large projects.

Reporting to the Senior Manager, Communications and Public Affairs, the Communications Advisor will work collaboratively with all levels of EMC and Medavie Health Services (MHS). The Communications Advisor will be responsible for creating messages and campaigns that keep employees informed and motivated, as well as help educate the public on the innovations in the emergency health system.

Main Responsibilities:
- Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.- Oversee writing and editing content for communications channels including (but not limited to) external and internal communications (intranet, newsletters, articles, key messages, speaking remarks, Q&As, social media etc.) and liaising directly with internal and external business partners to obtain relevant detail/input.- Develop and manage communications, including content for internal audiences as well as the website, annual reports and social media.- Overseeing implementation of social media strategy and day-to-day tasks for all EMC channels including planning, reporting and mini strategy development.- Support community engagement, strengthening EMC’s reputation in the communities it serves.- Develop and report on key performance indicators for communications activities.- Ensure external communication messages are consistent with internal messages and the communications strategies are complementary.- Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.- Work collaboratively with Medavie and EMC communications colleagues to manage brand and reputation, creating a steady stream of relevant content that is suitable for target audiences.- Supports design and translation requirements for communications and partner relations needs, working with creative services and translation teams.- Provide support for issues management and media relations as needed, including on call coverage.

Required Qualifications:
- Post-secondary education in Communications or Public Relations and three to five years experience.- Proven delivery of communications strategies in a fast-paced environment with tight timelines.-
- Team player with a focus on supporting colleagues, trying new approaches and delivering results.- Exceptional written communication skills, including editing, proofreading and attention to detail.- A storyteller with an ability to take complex information and distill into digestible, engaging, informative pieces with the ability to modify writing tone and voice.- Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines.- Strong interpersonal, project management and relationship-building skills with an ability to work with multi-partner teams in a fast-paced environment, across locations and operating companies; responds to requests quickly and professionally.- A self-starter and problem-solver who works well

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