Operations Leader

2 weeks ago

Toronto, Canada Unity Health Toronto Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Operations Leader - FOCUS Mental Health.

The FOCUS Community Mental Health Program is a program of Unity Health Toronto Mental Health and Addictions Service that is funded by the MOHLTC through other votes or protected funding. Other votes funded community mental health programs are required to abide by a MOHLTC multi-sectorial accountability agreement which stipulates the number and type of staff who are to be employed. FOCUS Multi-sectorial Accountability Agreement (MSAA) includes dedicated funding for a full-time team leader role in addition to a full-time Clinical Leader Manager to provide clinical and technical expertise to the team of interprofessional mental health clinicians of nurses, social workers, occupational therapists, case managers, personal support worker, peer support worker, employment specialist, rehabilitation therapist, and psychologists.

The FOCUS program is based on an evidence-based model of care called Flexible Assertive Community Treatment (FACT). The FOCUS program is required to follow set standards (FACT Team Standards) which stipulate that a practicing team leader be available to support the interprofessional team of mental health clinicians who are providing community outreach, intensive support, case management and comprehensive treatment and rehabilitation seven days per week. Services provided by the team are individualized for each client.

The FOCUS Community Mental Health Program provides services to clients who are 18-65 years old who are residing in the Mid East Health Link catchment who have serious mental health problems that significantly impair their ability to function and live well within the community, experience significant challenges in consistently performing activities of daily living, have had 2 or more psychiatric hospitalizations in the past 2 years or greater than 5 emergency room visits for mental health programs and who exhibit two or more of the following: significant challenges in maintaining a safe living situation, acute and/or chronic medical illness requiring intensive support, coexisting substance use disorder or criminal justice involvement in the context of mental health and addictions problems. Clients may require one-to-one support with medications, symptom monitoring and management, physical health needs, substance use issues, finances, housing or shelter, access to basic needs such as food or clothing, activities of daily living, educational issues, work or meaningful activity, legal issues, social activities, family issues and support networks. On-call support is available 24 hours per day. Clients can step up or step down their level of support within the team between Assertive Community Treatment and Intensive Case Management Services.

Duties & Responsibilities

CRISIS RESPONSE
- Provides telephone crisis response for the FOCUS Team during regular business hours
- Conducts mental status, suicide risk and crisis assessments and delivers crisis intervention via telephone for FOCUS clients who use the on-call pager
- Works collaboratively with clients, families, community agencies and/or hospital staff who call the crisis pager to develop a crisis plan
- Conducts one daily outreach visit with a FOCUS client who has been assessed to be in crisis and to require assertive community treatment level of care

PROMOTING EFFECTIVE TRANSITIONS IN CARE
- Conducts hospital and jail outreach visits with FOCUS clients as required to promote their ongoing engagement with community mental health services
- Assesses the evolving community care needs of FOCUS clients who are hospitalized or incarcerated
- Develops client-centered discharge plans to promote effective transitions in care from hospital/jail to community

COLLABORATIVE CARE PLANNING
- Identifies FOCUS clients with complex care needs who meet MOHLTC criteria for collaborative care planning
- Chairs collaborative care planning meetings with clients, families and community agencies in attendance
- Develops up to 100 collaborative care plans for FOCUS clients
- Participates in the FOCUS program in the Mid-East Toronto Health Link (METHL) Coordinated Care Planning Community of Practice Working Group.

COACHING & MENTORING
- Provides monthly 1:1 coaching and mentoring sessions for individual clinicians to promote ongoing practice development
- Chairs weekly interprofessional recovery ca

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