IT Analyst

**Job Requirements
**Do you want to be a product owner and play a key role in a varied portfolio? Do you have the technical knowledge of a functional analyst and the analytical skills of a business analyst? We are looking for an IT Analyst who will be able to understand VIA Rail's business needs and propose technical solutions to meet them.


In this IT Analyst position, you will have to build relationships with internal customers and play an advisory role so that technical solutions always meet the changing needs (as everywhere) of the different departments. You may be called upon to collaborate with the equipment, maintenance and engineering teams to establish new systems and new corporate platforms (we are preparing for the arrival of 32 brand new trains). You may also find and implement innovative solutions for our Legal Services team or other departments.

What sets us apart? The human factor in our team. Support. Collaboration. The shared sense of responsibility and ownership. In our IT team, there are always people available to share information, to provide an answer, to lend a hand. We deliver our solutions as a team And we offer excellent integration. You will not be on your own in an office. #goingfurthertogether

In addition, at VIA Rail you will participate in a sustainable mode of transportation - our new fleet will be the most eco-responsible in America - in an organization that believes in accessibility, equity and the inclusion of its employees. So, if you want to juggle VIA Rail's business issues and technical challenges, in a truly collaborative team, you'll enjoy our IT Analyst position.

What are the responsibilities of an IT Analyst at VIA Rail?
- Liaise with the Business and the Subject Matter Experts (SMEs) to capture, consolidate and document the business requirements and explore alternative solutions.
- Produce designs (wireframes, mock-ups, workflows, other visuals) to support requirements;
- Deliver the functional analysis, producing typical deliverables such as user stories, use cases, wireframes, domain models and/or mock-ups on a level that the developers can construct and implement the solutions.
- Design, develop, create, review, troubleshoot systems solution functions using Code Programming, Configuration, Scripting, SQL, ETL, to meet business user requirements based on specifications.
- Write test cases and perform functional and integration tests of the system changes to be delivered to ensure they meet specifications.
- Manage the implementation plans and deadlines. Support users during the deployment of the solution. Participate in the development of documentation, acceptance tests, facilitative tools and training programs intended for users.
- Install and configure new systems or upgrade existing ones.
- Analyze and follow-up on reported incidents or issues identified during production and recommend solutions.

**Work Experience
**What experience are we looking for?**
- Bachelor’s Degree in Information Technology or Computer Science (or a related field).
- 6+ years of experience in writing user stories / use cases, designing wireframes, and developing functional specifications or equivalent experience.
- Solid understanding of the importance of a good UI/UX and its close link with customer satisfaction and employee productivity.
- Microsoft and collaboration tools knowledge: O365, Teams, Azure DevOps, JIRA, EPM, etc.
- Notions or experience with the following methodologies will be considered an asset: BPMN, UML, Agile, Scrum, and RUP.
- Good programming and database management skills are an asset.

**Which competencies should you have as an IT Analyst for this project?**
- Developed analytical skills, ability to resolve problems and make decisions.
- Structured and organized with demonstrated leadership skills
- Ability to work in a hybrid Agile and Waterfall environment
- Bilingual in English and French
- Team player that can work collaboratively with members of various teams
- Proficient in process mapping, process modelling and/or process standardization.
- Capacity to implement solutions to complex problems in a timely manner
- Excellent communication skills: capacity to adopt internal partners’ perspectives, provides constructive feedback, have frank discussions, to explains concepts in a clear and logical manner
- Capacity to prioritize the work to be done in order to maximize available resources