Power Center Team Lead Ii

7 days ago


Red Deer, Canada SureHire Inc Full time

SureHire is a leading Canadian provider of occupational testing services. Available at over 600 exclusive testing facilities nationally, SureHire’s full spectrum of occupational testing services provides employers with accurate and timely results to support informed decision making at work, home, and in the community. Do you want to consistently challenge your skills and be an integral part of a dynamic team?

Hours of work will be between 8:00am - 5:00 pm, this role may require hours worked outside of regular schedules. The annual salary for this role will be between $50,000-$60,000.
- **Job overview**:_
- **Personnel Management**:_
- Schedule, host and/or participate in Power Centre daily huddles, regular Power Centre team meetings, and Power Centre Team Lead Level 10 meetings as required
- Review and approve Power Centre staff expenses when required
- Track key performance indicators (KPI’s) of their designated Power Centre(s)
- Complete annual performance reviews of Power Centre staff
- Support growth and training opportunities for Power Centre staff
- Performance management of Power Centre staff, including disciplinary action
- **Internal Department & Client Support**:_
- Act as internal liaison for all complaint escalations from their designated Power Centre staff, related to Power Centre service delivery and customer experience
- Complete regular inventory counts, order inventory and maintain the appropriate minimums/maximums for their designated Power Centre(s) per SureHire inventory practices
- Serve as a point of contact for escalated service-related questions from testing participants from their designated Power Centre(s)
- Assist applicable stakeholders business licensing, landlord communications, vendor set-up/maintenance, and renovations/maintenance requests for their designated Power Centre(s), when required
- **External Networking & Business Development**:_
- Act as SureHire’s representative - when required - for current/prospective client meetings within their local area
- Identify, coordinate, and attend community outreach and/or business networking events within their local area (3-6 events per fiscal year)
- Attend meetings as SureHire’s representative for associations/organizations that SureHire has active involvement with (Canadian Society of Safety Engineering, Alberta Municipal Health and Safety Association, community chamber of commerce, etc.)
- Other tasks as assigned
- **Education**_
- High School Diploma.
- Occupational Testing Certifications (alcohol, drug, DOT, respirator fit testing, audiometric technician, spirometry technician); Post-secondary education in management, leadership, change management, and/or business administration is considered a strong asset
- **Experience**_
- Minimum 2 years in a SureHire Power Centre facility role, or commensurate experience with an external organization
- **Required Skills**_
- Ability to adapt to different work environments and personnel
- Ensure confidentiality, diplomacy, and tact at all times
- Decisive, results-oriented
- Possess a high degree of emotional intelligence and can guide and shape team dynamics to achieve constructive outcomes
- Excellent verbal communication, people, and leadership skillss
- Ability to identify new opportunities for business development/service line delivery
- Willingness to conduct presentations and network with clients and community members
- Ability to manage multiple projects, deadlines, and priorities
- **Characteristics**_
- Demonstrate a high level of energy and positivity
- People-oriented person with affirmative leadership style who values the exchange of information
- Innovative and critical thinker
- Committed to continuous improvement
- Willingness to make decisions or judgements when only partial information is available
- Use initiative with common sense and good judgment
- A team player with a service-oriented disposition
- Comfort in assessing and critically analyzing situations quickly
- **What SureHire can offer you**:_

Joining SureHire’s team is a great opportunity for those seeking to gain new experiences. In the occupational testing industry, you will use your skills and knowledge to instruct and observe workers.
- Steady full-time hours with a predictable schedule;
- Paid Personal Days;
- Multi-faceted Training & Development Program;
- Paid time off to volunteer;
- We have an exciting gym membership reimbursement program (work/life balance);
- Want to work with your friends? We will pay you to refer a friend.

Our people are our brand. We are passionate, innovative, relentless, positive and accountable. If you are ready to join our team, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
-



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