Project Manager

1 month ago

Toronto, Canada Direct Travel Full time

**Project Manager**

**Position Overview**

The Project Manager (PJM) is responsible for effectively managing projects and leading, guiding, and consulting clients. The PJM supports the Program Manager in operational planning of programs, manages multiple aspects on programs, and acts as the secondary client contact. Additionally, the PJM may be responsible for coordination of site inspection planning and ancillary meeting management.

**Responsibilities**
- Functions as secondary client contact and works diligently to develop a strong relationship with internal and client teams
- Consults with client to determine goals, needs, objectives, expectations, and budget of the program under the leadership of the Program Manager; ability to lead, guide, and consult the client
- Is a resource to the client for program development; functions as an essential part of the team by managing projects involved in the planning process
- Builds valuable knowledge about the industry to provide the client with creative and compelling concepts
- Assess the style of the client and their preferred communication mode and adapts accordingly
- Schedules, facilitates, and creates required documentation for client planning calls and debrief meetings to evaluate program results
- Support program logistics which may include site selection, room sets, audio visual, food & beverage, entertainment, décor, signage, exhibits/tradeshows, etc.
- Manages gift and communication campaigns/mailers against pre-set budget from program design through fulfillment
- Is responsible for production and quality check of all written attendee communication pieces for website, confirmation letters, mailings, etc. using both internal and external resources
- Assists in the development of program specification documents to ensure operational details are provided to the on-site team
- Files, updates, and maintains all information in SharePoint program folders during pre-program planning and post program debrief
- Prepares staff uniforms, program documents, and travel staff information for on-site
- Facilitates printing and shipping for programs from office warehouse
- Is accountable for successful project outcomes, which can include travel to execute project

**Basic Qualifications**
- Bachelor’s Degree in Business, Hospitality, Event Planning, or a combination of education and work experience in event planning required
- Minimum of one (1) year of experience in event planning required
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools

**Preferred Qualifications**
- Must be able to behave in a manner that reflects our organization’s Vision and Core Beliefs
- Must possess excellent interpersonal skills to be able to provide superior customer service and client consultation from the spirit to serve others; be able to work cross-functionally and develop strong and positive internal and external relationships, and be a strong team player
- Must possess excellent organizational and project management skills, ability to prioritize, detail orientation, and the ability to manage multiple customers and projects simultaneously with strict timelines/deadlines
- Must possess strong verbal and written communication skills
- Must possess proven leadership skills to lead a team and mentor other roles
- Must be able to actively listen, have the capability to instill confidence in clients and colleagues and present information with confidence
- Must possess self-awareness to understand their own strengths and weakness and how their behavior impacts others
- Must be professional in behavior with clients, suppliers, and colleagues
- Must be a creative thinker with the ability to gather and analyze information and skillfully conceptualize solutions that go beyond the obvious paths
- Must model a positive, solution-based approach and be flexible and open to change to adopt to different client styles
- Must be able to work autonomously, while thriving in a team environment
- Must be able to maintain confidentiality
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._

**About Direct Travel and Creative Croup

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