Associate, Process Manager

7 months ago

Toronto, Canada Capital One Full time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Associate, Process Manager - New Grad

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

As the pioneers of Big Data in the financial industry, we thrive on using data analysis to solve complex problems and build a world class business. We offer exciting opportunities for innovation as the industry becomes increasingly focused on digital technology, and the amount of data available to ground our strategies continues to grow. With your help, we will build the next generation of banking in Canada based on customer-focused values, compelling products, and great engineering.

**How do we do things at Capital One Canada? **We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

**A day in the life of a Capital One Process Manager**

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.

Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

Process Managers also obsess about understanding how things work - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place - and then making them better. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too.

Check out our Virtual Job Description

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One

**Responsibilities**:

- Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
- Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes be helping to launch exciting projects such as; new product, digital features, automation and digital transformation
- Collaborate with various departments (such as our agile software studio, our data scientist team or our customer service sites) in different locations to develop and execute effective and efficient processes
- Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
- Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
- Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes

**Basic Qualifications**:

- Recent graduate from (< 1 year) an undergraduate degree or higher from an accredited Canadian University

**Preferred Qualifications**:

- Experience in problem solving
- Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you kno

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