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Front Desk Agent
1 week ago
Work Term: Permanent
- Work Language: English or French
- Hours: 30 to 44 hours per week
- Education: No degree, certificate or diploma
- Experience: 1 to less than 7 months
**Work setting**:
- Urban area
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:
- Word processing software
- Spreadsheet
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
**Other benefits**:
- Free parking available