Network Operations Specialist
4 weeks ago
**Position Summary**:
We are looking for Level2 computer specialists with strong troubleshooting and communications skills plus a passion for new and changing technologies. NOC techs act as the bridge between the Level3 departments and/or vendors and frontline Service Desk agents and users. NOC techs are also responsible for hardware-level support (including loan equipment).
**Responsibilities**:
- Triage all escalations from Service Desk to determine if issue has been fully documented/troubleshooted at Level1, and assessed to determine if the issue can be resolved by NOC or requires further escalation to Level3/vendor.
- Review system alerts to see if an issue has occurred, follow up with end-users and either resolve or escalate to Level3/vendor.
- Monitor Service Desk call volumes to see if an issue is occurring by virtue of unusually high Service Desk phone utilization, especially incoming calls.
- Direct support for high-priority programmes/departments such as Clinical Practice Resource Team (CPRT, SE’s medical helpdesk).
- Processing and QA of purchased enduser equipment.
- Prepare/ship/receive loaner equipment to/from employees.
- Troubleshooting and repair/escalation of hardware issues on end-user equipment (thin-clients, laptops, printers, etc.).
- Send out user notifications for IT-related incidents including:
- Scheduled Maintenance
- Service Interruptions
- Announcements of new/improved products and systems to staff
- Investigate and provide direct user support and communications for ongoing/escalated issues that Service Desk cannot resolve.
- Onsite deployments/retrievals of end-user equipment supported by NOC/SOC/Service Desk (thin-clients, laptops, printers, etc.).
- Assistance/backup to Saint Elizabeth Managed Services (SEMS) for onsite support of external clients.
- Backup and assist Level3 staff, especially onsite.
- Provide emergency onsite support when Level3/vendor is unavailable.
- Participation in IS/IT projects to ensure that NOC/SOC/Service Desk’s responsibilities, capabilities, and limits are known to project participants. The NOC tech informs NOC/SOC/Service Desk of all new deployments and ensures all departments are prepared to provide appropriate support to end-users for such planned endeavours.
- Add/update support documentation of all systems NOC/SOC/Service Desk are responsible for initial support contact (via Confluence wiki).
- Regular reviews of support documentation used by other departments to ensure they are correct and current.
- Provide both verbal and written instruction to SOC tech/Service Desk agents in new responsibilities, techniques, and systems.
**Requirements**:
- Minimum 3+ years of Level2 support experience in an entity with 5,000+ end-users, ideally a medical-related organization.
- Experience with Microsoft Windows/Office/Exchange management.
- Experience with hardware repairs (laptops and printers).
- Experience with Internet networking/protocols, including VPN.
- Strong troubleshooting skills, especially when dealing with complex issues.
- Excellent customer service skills and empathetic customer communication.
- Excellent written and verbal communication skills for both technical and non-technical audiences, including the ability to provide clear and understandable instructions to end-users.
- Able to work well both independently and as part of a team.
- Ability to multi-task and manage schedules.
- Driver’s license and reliable vehicle in case emergency onsite visits required.
- Flexibility in working hours to accommodate maintenance and other external schedules.
**About SE Health**
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.
SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.
Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health,** **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.**. Fully vaccinated means a person has received both doses
-
Sales and Operations Specialist
4 weeks ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales and Operations Specialist
4 weeks ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales and Operations Specialist
2 weeks ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales and Operations Specialist
3 weeks ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales and Operations Specialist
3 weeks ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales and Operations Specialist
4 days ago
Markham, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Markham, Canada Hatch Full timeRequisition ID: 91115 Job Category: Infrastructure Location: Markham, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical...
-
Markham, Canada Hatch Full timeRequisition ID: 91115 Job Category: Infrastructure Location: Markham, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical...
-
Markham, Canada Hatch Full timeRequisition ID: 91115 Job Category: Infrastructure Location: Markham, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...
-
Sales Specialist
7 days ago
Markham, Canada BDCOM Full timeCompany Description BDCOM is a top-class network products and solutions provider that was founded in 1994 and is headquartered in Shanghai Zhangjiang Hi-tech Park. With 4 world-class factories, BDCOM serves a great number of global partners, specializing in network switches, routers, PON, and WiFi solutions. Role Description This is a full-time on-site role...
-
Sales and Operations Specialist
2 weeks ago
Markham, ON, Canada EightSix Network Inc Full timeProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a...
-
Sales Specialist
1 week ago
Markham, Canada BDCOM Full timeCompany Description BDCOM is a top-class network products and solutions provider that was founded in 1994 and is headquartered in Shanghai Zhangjiang Hi-tech Park. With 4 world-class factories, BDCOM serves a great number of global partners, specializing in network switches, routers, PON, and WiFi solutions. Role Description This is a full-time on-site role...
-
Markham, Canada IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Marketing Specialist
1 month ago
Markham, Canada Greenergy Canada Full timeMARKETING SPECIALIST REPORTING TO THE CONVENIENCE RETAIL BRAND MANAGER **Location**: MARKHAM, ON **About the company**: Across Canada, Greenergy operates a national gas and convenience retail network of over 240 locations, with a vast portfolio of brands as well as a strategic fuel supply network. Greenergy is the exclusive Mobil branded wholesaler and...
-
Technical Customer Service Helpdesk Specialist
4 weeks ago
Markham, Canada CB Canada Full timeTechnical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...
-
Sales and Operations Specialist
4 weeks ago
Markham, Canada Lorex Technology Full timeCompany Description Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by...
-
Sales and Operations Specialist
4 weeks ago
Markham, Canada Lorex Technology Full timeCompany DescriptionProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge...
-
Sales and Operations Specialist
4 weeks ago
Markham, Canada Lorex Technology Full timeCompany DescriptionProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge...
-
computer network technician
2 weeks ago
Markham, Canada KN Computers and Networking Full timeEducation: Expérience: EducationCollege/CEGEPTasksMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipmentEvaluate and install computer hardware, networking software and operating system softwareProvide problem-solving services to network...
-
network system administrator
2 weeks ago
Markham, Canada Elco Systems Inc Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceWork settingComputer hardware or software retailer/wholesalerTasksCoordinate access and use of computer...
