Team Lead, Tele-interviewing

2 weeks ago


Burlington, Canada The Co-operators Full time

**Position Overview**:
**Company**:CUMIS Services Incorporated

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

**How you will create impact**:

- Audit, Coach, train and develop team members, providing timely feedback to achieve department objectives and supporting the recruitment and selection of new team members.
- Create and develop processes to drive superior quality and customer service.
- Compiling data and creating reports to measure productivity and quality statistics to ensure service benchmarks are within company standards.
- Monitoring the inventory of work tasks, adjusting resources to meet service standards and supporting the quality control functions of the Tele-Interviewing team.
- Overseeing the administration of the workforce management software and phone systems and analyzing current training programs to identify opportunities to enhance the technical competence and service skills of client facing roles.
- Liaise with other departments the National Operations team supports.
- Coordinate with Underwriting department to ensure quality of work completed by Tele Interviewing department.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have 3 years of experience in a contact centre environment, preferably at a leadership level.
- You have a post-secondary degree in a related discipline.
- You have completed a medical terminology course.
- You have working knowledge of contact centre technologies and workforce management best practices.
- You have an understanding of Underwriting philosophies.

**What you need to know**:
**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.



  • Burlington, Canada The Co-operators Full time

    **Position Overview**: **Company**:CUMIS Union **Number of Positions**: 1 **Language**: Bilingualism in English and French is an asset. **Work Model**:Hybrid **Alternate Title**: n/a **Additional Information**: This is a 12 month temporary/contract position. **The Opportunity**: We are a leading Canadian financial services co-operative committed to...

  • Payroll Team Lead

    3 weeks ago


    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Payroll Team Lead

    3 weeks ago


    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Payroll Team Lead

    1 day ago


    Burlington, Ontario, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Payroll Team Lead

    22 hours ago


    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...


  • Burlington, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development. **What You'll Bring**: -...


  • Burlington, Canada DenBok Landscaping & Design Ltd. Full time

    **DenBok Landscaping & Design**, is a established, growing company providing residential and commercial, design, construction, maintenance and snow removal services to our clients since 1992. We encourage individual growth and learning, while working in a well organized, supportive team environment. Our dedicated team members care about their work and...


  • Burlington, Canada EssilorLuxottica Full time

    Requisition ID:  839762  Store # : 000929 LensCrafters  Position: Part-Time Total Rewards:  At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales...

  • Payroll Team Lead

    4 days ago


    Burlington, Canada Laurel Steel Full time

    Established in 1967, _**_Laurel Steel_**_ has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our...


  • Burlington, Canada LensCrafters Full time

    **Requisition ID**:839762 **Store #**: 000929 LensCrafters **Position**:Part-Time **Total Rewards**:Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the...


  • Burlington, Canada QM Environmental Full time

    QM Environmental is one of Canada’s leading full service civil and environmental services providers with a national network of facilities and specialized equipment depots. Our Emergency Response Teams (E.R.T.) respond to and mitigate incidents involving both Hazardous and Non-Hazardous materials on behalf of hundreds of clients and agencies across Canada....

  • Team Lead Collections

    4 weeks ago


    Burlington, Canada DLL Full time

    **Our Organization** DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with...

  • Residential Cleaner

    4 weeks ago


    Burlington, Canada Paradisal Bliss Premium Cleaning Services Full time

    **Job Summary** **Residential Cleaner - Team Lead Wanted** Do you pride yourself on a job well done? Do you have excellent customer service skills? Do you work well both with a team and independently? If so, then we want you to join our growing, successful cleaning company! Benefits: Health Benefits Available **Location**: Oakville, Burlington,...


  • Burlington, Canada Durban Dental Laboratories Full time

    Durban Dental Laboratories is looking for a qualified experienced Dental Laboratory Team Lead to effectively discuss treatment plans with clients and perform hands-on quality assurance work. This position will be supervised by a Canadian Registered Dental Technologist (RDT), while working alongside Laboratory Managers. There may also be a supervisory...


  • Burlington, ON, Canada Pandora AS Full time

    Press Tab to Move to Skip to Content Link As the largest jewellery company in the world, we give a voice to millions of people’s love every day. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an...


  • Burlington, Canada Burlington Family Health Team Full time

    **Position**: **Bookkeeping Services (8-12 hrs/week)** The **Burlington Family Health Team** is a not-for-profit primary health care organization seeking bookkeeping services. The services must be provided in accordance with FHT policies and professional standards. Services must be provided on-site at the Burlington Family Health Team office. Services...

  • Veterinarian, Dvm

    4 weeks ago


    Burlington, Canada VCA Animal Hospitals Full time

    **Veterinarian, DVM**: **Burlington, ON**: - A valid veterinarian license allowing practice in Canada - Experience in; soft tissue surgical procedures, preventative care, and offering nutritional advice. - Dedicated to promoting team-based medicine practices - Exceptional interpersonal skills in working with your colleagues, pet parents, and community - A...

  • Wind Safety

    5 days ago


    Burlington, Canada Team-1 Academy Full time

    TEAM-1 Academy Inc is the wind energy industry’s leading Safety & Rescue training provider. - Looking for an individual with 5+ years of Wind Turbine Working at Heights and Rescue Training. Instructor experience is a credit but not necessary required. Valid driver’s license and ability to travel as needed to meet business objectives. Strong PC computer...

  • 4 Day Work Week

    6 days ago


    Burlington, Canada Liebherr-Canada Ltd. Full time

    Looking for a 4 day work week? Look no further! This position is for skilled technician's in the Burlington & GTA looking to take their career to the next level with Liebherr! As a Heavy Equipment Field Technician you will be working within our earthmoving products division to repair, troubleshoot, overhaul and maintain equipment. **Please note this...


  • Burlington, Canada Liebherr-Canada Ltd. Full time

    This position is for skilled technician's in the Greater Burlington Area looking to take their career to the next level with Liebherr! As a Heavy Equipment Field Technician you will be working within our Earthmoving products division to repair, troubleshoot, overhaul and maintain equipment in the construction and allied services...