Team Lead Collections

1 month ago

Burlington, Canada DLL Full time

**Our Organization**
DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our Collections team. We are hiring an experienced **Team Lead.**

**Day to day**
The Team Lead in Collections assists in the day-to-day management of the Collections Team. They are responsible for New Hire training, ongoing coaching/mentoring for the team members, handling customer escalations, approving financial adjustments to contracts, participating in team/cross functional initiatives and other duties as required. Collections is primarily responsible for ensuring the Collection Team meets their established delinquency goals as defined in their yearly targets. As part of the escalation process it will be their responsibility to address any gaps in process, solve the issue and look for way to prevent a similar issue in the future. They will be responsible for communicating the issue and solution to the management team as required.

The responsibility of maintaining a collections worklist which includes specialized programs and key relationships. They will be accountable to meet the established delinquency goal or lower, as well as other financial KPIs related to non-interest income and operational expense. The Team Lead will also play a key role in supporting the Management team day to day by coordinating the regular collection contests and incentives, dealing with call escalations and complaints as well as monitoring various oversight reports to ensure that the accounts are being effectively worked throughout the teams.

**_ Leadership Accountabilities _**
- Provide training and guidance for Collection members
- Develop members to deliver excellent collection skills by focusing on job knowledge, technical, interpersonal and communication skills.
- Communicate results, corporate initiatives, programs and policies to the team as required.
- Participate in team meetings and attend management team meetings as required, and provide minutes as required.
- Participate in department and cross functional initiatives.
- Identify process improvement opportunities, with a focus on streamlining and the elimination of unnecessary steps in order to maximize efficiency and improve results.
- Work with the management on cross-functional projects, and initiatives as required.
- Address customer complaints/escalations, identify source causes of issues and work with the management on resolutions.
- Ensure BCP plan is updated at all times and complies with company requirements, participate in the periodic BCP testing processes as required.
- Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
- Assist in the day to day management of the collection queues.
- Develop and maintain the collector training materials and ensure that policies and procedures are updated regularly.
- Other duties as assigned.

**_Collections Functions_**
- Develop and maintain relationships with major customers to promote retention and resolution of collections issues.
- Complete extensions & rewrites on delinquent contracts
- Communicate with debtors to attempt to bring resolution to unpaid accounts and escalated issues with advanced level of expertise.
- Review contracts and investigate as required to determine scope of more involved issues, in order to take necessary action and prepare required paperwork to resolve/correct customer issues within established SLAs

**“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”**

**Essentials**
- Minimum of 5 years Collections or leasing experience.
- Bilingualism (French, English) an asset
- Strong interpersonal as well as written and verbal communication skills
- Must be self-directed, decisive and goal oriented. Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
- Strong rel

  • Team Lead Collections

    4 weeks ago

    Burlington, Canada DLL Group Full time

    DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with manufacturers, suppliers,...

  • Team Lead

    2 days ago

    Burlington, Canada Groupe Touchette Inc. Full time

    Under the supervision of the National Credit and Receivable Accounts Director, the **Team Lead - Credit**’s role will be primarily responsible for the credit, collection and other functions related to the department for the Central, Prairie and BC regions. He/She will work in collaboration with the Accounts Receivable and Accounting...

  • Team Lead

    1 month ago

    Burlington, Canada Bluenotes Full time

    Hiring a team lead to help open and close the store. will be needing to work some weekends. **Job Type**: Part-time Part-time hours: 24-32 per week Schedule: - Evening shift - Morning shift - Weekend availability Work Location: One location

  • Team Lead

    5 days ago

    Burlington, Ontario, Canada Advantage Solutions Full time

    Merchandiser Retail Team Lead Canada NE PT Location(s): Brant & Upper Middle 2201 Brant Street Burlington ON L7P 3N8 FreshCo SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What We Offer: $18/h pay. Morning/Day Time (No Nights Or Weekends) Availability: Monday...

  • Team Lead

    3 days ago

    Burlington, Ontario, Canada Roots Full time

    Team Lead Mapleview Centre - Ontario - 455, 900 Maple Avenue, Unit AA24, Burlington, Ontario, Canada Req #276 Thursday, March 14, NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships...

  • Team Lead

    2 weeks ago

    Burlington, Canada Roots Full time

    Team Lead Mapleview Centre - Ontario - 455, 900 Maple Avenue, Unit AA24, Burlington, Ontario, Canada Req #276 Thursday, March 14, 2024 NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build...

  • Groomer Team Lead

    3 days ago

    Burlington, Canada Furry Land Full time

    Benefits/Perks Flexible Schedule Paid Time Off Professional Development Assistance Tips Bonus Opportunities Available Management Training Resources State-of-the-Art Mobile Grooming Vans Top Industry Compensation Scheduling and Routing Assistance Company Overview Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the...

  • Groomer Team Lead

    3 days ago

    Burlington, Canada Furry Land Full time

    Benefits/Perks Flexible Schedule Paid Time Off Professional Development Assistance Tips Bonus Opportunities Available Management Training Resources State-of-the-Art Mobile Grooming Vans Top Industry Compensation Scheduling and Routing Assistance Company Overview Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the...

  • Groomer Team Lead

    3 days ago

    Burlington, Canada Furry Land Full time

    Benefits/Perks Flexible Schedule Paid Time Off Professional Development Assistance Tips Bonus Opportunities Available Management Training Resources State-of-the-Art Mobile Grooming Vans Top Industry Compensation Scheduling and Routing Assistance Company Overview Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the...

  • Payroll Team Lead

    1 month ago

    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Payroll Team Lead

    2 weeks ago

    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Payroll Team Lead

    1 month ago

    Burlington, Canada Laurel Steel Full time

    Established in 1967, Laurel Steel has earned its reputation as North America's premier supplier of cold-finish bar, cold-drawn wire, and mesh products. Headquartered in a state-of-the-art, 350,000-square-foot facility in Burlington, Ontario, we have earned our industry standing through a continuous pursuit of quality. For more than five decades, our focus...

  • Inventory Handling-team Lead

    4 weeks ago

    Burlington, Canada AAG Full time

    It is an exciting time at AAG as we work to achieve our vision of being the global leader in tailored cutting solutions as each machine sale marks the start of a long-term partnership with our clients. AAG is a leading global manufacturer of CNC router machines and knife systems. With over 350,000 standard machine configurations and over 30 decades of...

  • Team Lead- Student Information Systems, Jws

    2 days ago

    Burlington, Canada Halton District School Board Full time

    **Position**: Team Lead - Student Information Systems **Salary Range**: Band 4 - 63,437.00 - 75,647.00 **Location**: JWS - 2050 Guelph Line, Burlington, Ontario **Work Schedule**: 35 hours/week **Effective Date**: As Soon As Possible **Position Summary**: The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this...

  • Credit & Collection Specialist

    2 days ago

    Burlington, Canada Gentek Full time

    Company Description Gentek Building Products is a leading manufacturer and distributor of quality building products. With 3 Canadian manufacturing plants and 22 distribution branches, we are well positioned to provide our customers with quality products and a superior customer service experience. This can only be achieved by having a fantastic group of...

  • Landscape Construction Lead Hand and Team Leads

    1 month ago

    Burlington, Canada DenBok Landscaping & Design Ltd. Full time

    **DenBok Landscaping & Design**, is a established, growing company providing residential and commercial, design, construction, maintenance and snow removal services to our clients since 1992. We encourage individual growth and learning, while working in a well organized, supportive team environment. Our dedicated team members care about their work and...

  • Team Lead, Omnichannel Excellence

    4 weeks ago

    Burlington, Canada Boehringer Ingelheim Full time

    **Team Lead, Omnichannel Excellence** **-** **232726** **OUR COMPANY** **THE POSITION** **Responsibilities** - Build, lead and mentor a high performing omnichannel team that influence and shape customer strategies (across marketing/medical/sales/patient access)and drive customer awareness, customer engagement and an optimized customer experience. Provide...

  • Credit & Collection Specialist

    3 days ago

    Burlington, Canada Associated Materials Full time

    Gentek Building Products is a leading manufacturer and distributor of quality building products. With 3 Canadian manufacturing plants and 22 distribution branches, we are well positioned to provide our customers with quality products and a superior customer service experience. This can only be achieved by having a fantastic group of employees whom we know...

  • Mitigation Technician

    6 days ago

    Burlington, Canada Paul Davis GTA West Group Full time

    **Paul Davis is an industry leader in property damage mitigation and reconstruction with more than 370 franchise offices across the United States and Canada. The Paul Davis GTA West Group operates across four franchise territories including Etobicoke, Mississauga, Brampton, and Halton/Hamilton.** **The current opening for a Mitigation Technician Team Lead...

  • Payroll Team Lead

    1 week ago

    Burlington, Canada Elby Professional Recruitment Full time

    Please note: this position requires you to be in Ontario and in the local area, as this is an on-site position. Our Canadian manufacturing client is looking for a Payroll Team Lead to join their growing business. This is an on-site position with headquarters in Burlington, ON. This individual will bring prior payroll experience and knowledge to the table...