Canada - Account Manager

5 months ago

Calgary, Canada Imperial Parking Full time

**Description**:
**Who You’ll Work For**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

**Position Overview**:
The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking’s client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditures, and budgeting.

**Key Responsibilities**:

- Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
- Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
- Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
- Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
- Maintain and submit payroll records and other associate and business information
- Plan assign, and direct work while coaching employees to drive productivity and engagement
- Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
- Ensure employees comply with applicable laws, regulations, policies, and procedures
- Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
- Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

**Skills, Knowledge and Expertise**:

- Excellent customer service and communication skills
- Ability to verbally communicate with team members, management, and clients
- Must have the ability to speak, read and write English
- Knowledge of parking operations and procedures
- Knowledge of supervisory practices and procedures
- Skilled in staff supervision, including assigning work and providing training and discipline
- Ability to provide positive direction and motivate performance
- Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
- Experience in account management and revenue collection
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)

**Benefits**:
**(Full-Time Employee Only)**
Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD - _offered based on employee group_

RRSP - _offered based on employee group_

EAP - _offered based on employee group_

Vacation

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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