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Customer Service Representative
4 months ago
Job Overview:
**Responsibilities**:
- Provide accurate information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a calm and professional manner
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Maintain a high level of product knowledge to effectively communicate with customers
**Requirements**:
- Proficient in English; multilingual abilities, especially in Spanish, are a plus
- Excellent communication skills to effectively interact with customers
- Strong data entry skills with attention to detail
- Prior experience in customer service or sales is preferred
- Bilingual proficiency is advantageous
- Knowledge of phone etiquette and customer service best practices
- Ability to analyze customer needs and provide suitable solutions
Pay: From $15.29 per hour
Expected hours: 35 per week
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Tips
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-06-13
Expected start date: 2024-06-11