Cloud Solutions Analyst

7 months ago

Toronto, Canada Sun Life Full time

Bring us your passion for digital or data analytics, and we’ll put you to work on exciting initiatives that answer the challenge: "How can we do that better?” Working with a dedicated team of energetic, forward-thinking innovators, you’ll stretch your imagination and sharpen your skills on the leading-edge projects that are keeping Sun Life Financial ahead of the curve. You want more than a job; you want a career - a career with a company that encourages learning and personal growth. You want to be “one of the best”.

**About the company**

The Cloud Centre of Excellence (CCoE) team enables Sun Life's pivot toward cloud computing by building cloud capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the Cloud Delivery and Operations team's mandate is to operationalize and deliver cloud services, as well as their underpinning governance and management processes.

**About the role**

The Cloud Solution Analyst role is to install, administer and optimize cloud based solutions and related cloud components (IaaS and PaaS). This includes ensuring the availability of cloud services, configuring new implementations using automation solutions, and implementing processes and procedures for ongoing management of the cloud environment.

As with many IT services, there is an expectation of availability off hours for client impacting changes or troubleshooting activities; Sun Life is a global operation and therefore requires 24x7 support.

**What you will do**

**Operational health of all services managed by Cloud Delivery and Operations** - **65%**
- Operational support & incident resolution activities
- Respond to escalated incidents / events notifications in regards to deployed cloud services as required.
- Participate in key process improvements as they relate to the cloud environment.
- Perform cloud system configuration and management, implement maintenance fixes, and vendor-supplied patches.
- Recommend and execute modifications to cloud environment in order to improve efficiency, reliability, and performance.
- Monitor and test system performance and provide performance statistics and reports through supported automation tools
- Reporting includes but not limited to Performance/Capacity/Governance, & Monitoring of Cloud Services
- Participate in the operation of key controls
- Ensure consumer of clouds services is in adherence / compliance with established cloud processes by Cloud Operations
- Develop and maintain cloud environment documentations
- Respond to Help Desk service requests and incidents for deployed cloud resources.
- Support the development of Service Improvement Plans to avoid repeat problems and proactively address operational problems and service degradations before they occur.
- Share the responsibility of 7X24 rotational on-call duties, incident support and disaster recovery support. Assist in the development and implementation of policies, procedures, and technologies to ensure adherence to cloud security & directives

**Delivery of Cloud solutions - 30%**
- Understand and work with Amazon Web Services (AWS) Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)
- Build cloud based services and solutions based on defined patterns.
- Prioritize and respond to service requests as appropriate.
- Ensure that solutions we deliver are compliant with all operational and security standards, directives and policies.
- Implement and operationalize new cloud services.
- Develop scripts and functions to support internal processes and improve system performance.
- Define, document and implement consistent standards and procedures.

**Business Continuity & Disaster Recovery** -**5%**
- Support the development of disaster recovery test plans for cloud services as required and participate in exercises.

**What you need to succeed**:

- University level degree in Computer Science, Mathematics, Science or a related technology field.
- 2 years of relevant work experience in server administration and/or cloud solution administration in an enterprise environment.
- Experience in DevOps environments and the use of automation to deliver business value.
- Familiarity and/or experience with Amazon Web Services (AWS) environment.

**Preferred Skills**
- Excellent verbal and written communication skills
- Curious, adaptive, collaborative, innovative, & growth mindset
- Demonstrated ability to work in a team, preferably with exposure to Scrum or KANBAN frameworks.
- Ability to develop Key Performance Indicators, report on them regularly and develop service improvement plans across varied technologies and processes.
- Ability to facilitate troubleshooting responses in a timely fashion to the business need.
- Understanding / knowledge of capacity, event, & performance management
- Experience in DevOps environments and the use of automation to deliver business value
- Knowledge of ITIL-V3 best practices & service methodologies - not limited tochange ma

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