Housekeeping Manager Radisson Blu Toronto Downtown
5 months ago
The Housekeeping Manager is responsible to manage property operations of the Housekeeping Department on a day-to-day basis to assure optimum performance and continual improvement in the key areas of guest service, employees, property appearance and cleanliness. Coordinates, directs and manages the staff and everyday hotel in accordance with the hotel’s policies and procedures including training new employees; planning, assigning and directing work; addressing guest complaints and resolving problems.
**Key Responsibilities**:
- Enforce hotel standards, policies and procedures on assigned staff.
- Demonstrates and promotes a 100% commitment to providing exceptional experiences for our guests and employees.
- Assists in the preparation of property and department budget.
- Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit.
- Participates and monitors monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.
- Maintain confidentiality of hotel guests and hotel information.
- Ensure security of guest room access and hotel property.
- Implement a deep cleaning schedule to maintain room quality based on hotel objectives.
- Assist with room and common-area inspections to ensure room attendants’ accuracy.
- Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department.
- Adheres to federal, state and local laws employment related laws and regulations to maintain compliance with Ontario Health & Safety Act
- Ensures that all guest-related issues are resolved in a manner consistent with the company's goals and objectives.
- Recruits qualified applicants. Trains employees in accordance with company standards.
- Communicates all policies and procedures to all team members. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
- Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
- Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
- Ensures that employee related issues are resolved in a manner consistent with company policies.
- Performs duties in all aspects of hotel operations whenever needed.
- Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
- Serves as "Manager on Duty”.
- Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
- Directly manages the hotel staff daily; supervises a total of 10 to 50 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out management responsibilities in accordance with the organization's policies and applicable laws.
**Requirements**:
- Minimum three years’ experience in Housekeeping as Manager or Supervisor in hotels.
- Strong English written and verbal communication skills.
- Knowledge of Opera (PMS system) for Housekeeping (Opera Cloud preferably)
- Strong ability to do Payroll, weekly schedule and manage daily.
- Experience with WSIB reporting and Health and Safety.
- Ability to budget Labor and expenses for the department.
- Knowledge of chemicals used in rooms and laundry.
- Develop and maintain relationships with suppliers.
- Up to date with cleaning trend of the industry
- Have a focus for environment and implement best practice
- Experience in managing a unionized environment.
- Ability to follow the guidelines of the collective agreement.
- Experience in hiring, onboarding and in charge of discipline.
- Excellent leadership, interpersonal, and communication skills.
- Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Ability to handle high-pressure situations.
- Experience in training and coaching room attendants and housemen in their tasks.
- Experience in ordering all equipment, products, linen etc.Exercises good judgment and able to make quick, sound decisions.
- Pay attention to the details.
- Able to maintain confidentiality of hotel guests and hotel information.
- Commitment to guest satisfaction.
- A positive attitude is a must
- Must be available to work on weekends and some evening shift.
**Radisson Blu Toronto Downtown**
The Radisson Blu Toronto Downtown’s Harbourfront district is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toront
-
Barista - Radisson Blu Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Barista - Radisson Blu Toronto Downtown** The Café Locale is located in the lobby of the Radisson Blu Hotel Toronto and we are currently recruiting full-time **Baristas! **With gorgeous views of the Toronto Waterfront, and both locals and travelers at every turn, this is a busy and buzzing place to work! And to top it off - the Cafe Locale team is a fun...
-
Barista Radisson Blu Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Barista - **Radisson Blu Toronto Downtown**: The Café Locale is located in the lobby of the Radisson Blu Hotel Toronto and we are currently recruiting for full-time and part-time **Baristas! **With gorgeous views of the Toronto Waterfront, and both locals and travelers at every turn, this is a busy and buzzing place to work! And to top it off - the Cafe...
-
Barista | Radisson Blu Toronto Downtown
5 days ago
Toronto, Canada Silver Hotel Group Full timeBarista - Radisson Blu Toronto Downtown The Café Locale is located in the lobby of the Radisson Blu Hotel Toronto and we are currently recruiting for full-time Baristas! With gorgeous views of the Toronto Waterfront, and both locals and travelers at every turn, this is a busy and buzzing place to work! And to top it off - the Cafe Locale team is a fun and...
-
Houseperson Pt Radisson Blu Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**House Person - Part Time** We are currently recruiting for **a Part Time House Person!** **Reporting to the Food and Beverage Manager, the primary responsibility of the House Person for Banquets is to ensure that the cleanliness and the quality of the Banquet areas of the hotel meet the highest industry standards, thus providing our guests with an...
-
Night Supervisor Radisson Blu Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Night Auditor** We are currently hiring a **Night Supervisor** to join our dynamic team! The Night Supervisor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about...
-
Breakfast Server-part Time Radisson Blu Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Part Time Breakfast Server** We are looking for a **Part Time Breakfast Server**. The Part Time Breakfast Server provides guests with leading-edge breakfast service in a safe and efficient manner. The Breakfast Server must be able to prioritize breakfast item preparation to ensure a proper supply is ready for guest consumption. **What We Offer** - Work...
-
Pool / Restaurant Bartender Radisson Blu Toronto
5 months ago
Toronto, Canada Silver Hotel Group Full time**Pool/ Restaurant Bartender** The Radisson Blu Hotel in Toronto's vibrant Harbourfront district currently recruiting for a** Pool/Restaurant Bartender.** This position is responsible for preparing and serving drinks to our guests and customers. They are able to mix and match ingredients in order to create classic and innovative drinks in accordance with...
-
Pool Area Host
5 months ago
Toronto, Canada Silver Hotel Group Full time**Host** Are you looking to have some fun in the sun this summer and make money doing it? Why not join us Pool-side at the Radisson Blu outdoor pool this summer from June 1st to September 15th. The Host is responsible for welcoming guests in a friendly, timely, and efficient manner to deliver exceptional Guest experiences. Your backdrop is facing lake...
-
Guest Experience Service Supervisor Radisson Blu
5 months ago
Toronto, Canada Silver Hotel Group Full time**Guest Experience Service Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced...
-
Pool and Restaurant Servers I Radisson Blu Toronto
5 months ago
Toronto, Canada Silver Hotel Group Full time**Pool and Restaurant Server** Are you looking to have fun in the sun this summer, by the Lake, with the best view of the CN tower in all of Toronto? We are recruiting for seasonal** Pool and Restaurant Server,** responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. A Server will also be...
-
Guest Experience Service Supervisor Radisson Blu
5 months ago
Toronto, Canada Silver Hotel Group Full time**Guest Experience Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced...
-
Banquet Server I Radisson Blu Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Banquet Server** The hotel is currently recruiting for a **Banquet Server. **The Banquet Server is responsible for setting up events, serving guests, and cleaning up after the event. The set-up function can include place settings, arranging table placement, putting out tablecloths, as well as putting up a buffet. **What We Offer** - Work with like-minded...
-
Part Time Room Attendant
5 months ago
Toronto, Canada Silver Hotel Group Full time**Housekeeping Room Attendant** We are currently looking for a **Housekeeping Room Attendant. **The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property...
-
Room Attendant
5 months ago
Toronto, Canada Silver Hotel Group Full time**Housekeeping Room Attendant** We are currently looking for a **Housekeeping Room Attendant. **The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property...
-
General Maintenance Radisson Admiral Hotel Toronto
5 months ago
Toronto, Canada Silver Hotel Group Full time**General Maintenance/Maintenance Attendant** **What we offer**: - Full-time work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of...
-
General Maintenance Radisson Admiral Hotel Toronto
5 months ago
Toronto, Canada Silver Hotel Group Full time**General Maintenance/Maintenance Attendant** **What we offer**: - Full-time work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of...
-
Guest Service Agent Radisson Blue Toronto Downtown
5 months ago
Toronto, Canada Silver Hotel Group Full time**Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...
-
Night Auditor
5 months ago
Toronto, Canada Silver Hotel Group Full time**Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about their...
-
Business Manager
2 months ago
Toronto, Canada Downtown AutoGroup Full timeBusiness Manager - Elevate Your Career at Nissan Downtown/Infiniti Downtown!Are you passionate about automotive financing and insurance, with a drive to deliver exceptional guest experiences? Nissan Downtown/Infiniti Downtown, part of the revolutionary Downtown AutoGroup (DAG), is seeking a dedicated Business Manager to join our dynamic team at our...
-
Chiropodist (Downtown Toronto)
5 months ago
Toronto, Canada Greater Toronto Rehabilitation Clinics Full timeA medical clinic, located in downtown Toronto, is seeking a part-time Chiropodist to join our team of physiotherapists, chiropractors, chiropodists and massage therapists. The rehabilitation clinic is located within a larger medical practice consisting of 4 family and walk-in doctors. Royal Physiotherapy Clinic is a successful rehabilitation clinic...