Customer Experience Analyst

2 weeks ago


Burlington, Canada City of Burlington, Ontario Full time

**Description**
**Working for the City of Burlington**
A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
**Location**
**Position Overview**
This position works with staff from across the entire organization to collect, review and analyze customer information. The CX Analyst facilitates information access, reporting and data analysis for all customer facing services and supports the Voice of the Customer initiatives. The CX Analyst is also a key resource on effective use of customer data and supports the creation of customer-facing online forms.
**Responsibilities**
The CX Analyst will be responsible for:

- Facilitating conversations with service leads to ensure great performance on customer-facing web pages and implementing changes to improve.
- Designing and building data-driven dashboards, reports, and charts to satisfy reporting requirements from all levels of the organization.
- Providing guidance on creating accessible, inclusive online content, forms and documents.
- Set-up, run and manage reports as required by Service Burlington management, departments, senior management or Council
- Conducting research to gather feedback on user’s ease of use and satisfaction on the City’s websites and online service products.

**Requirements**:
One (1) to three (3) years of experience related to data and analysis for contact centres, call centres, website or telephony systems is required.
Experience with customer relationship management (CRM) software is considered an asset.
**Accommodations**

**Job Type**: Contract

**Salary**: $65,368.00-$81,710.00 per year



  • Burlington, Canada Blue Buffalo Full time

    **Job Description**: Blue Buffalo (BLUE), is one of the strongest and most recognized pet food brands in America, and the undisputed leader in Wholesome Natural pet food, the fastest growing segment of the market. At over four times the size of the next largest brand in this segment, BLUE has become the new mainstream brand that’s delivering products that...

  • Line Cook

    6 days ago


    Burlington, Canada Teriyaki Experience Full time

    Teriyaki Experience - Burlington is looking for new members to join our team whom enjoy working in the hospitality and fast paced restaurant environment. We are looking for enthusiastic and friendly staff to prepare and present food to our customers at an efficient level. Job Expectations - Kitchen Prep - Line Cook - Cashier - Day to Day Operations -...

  • Line Cook

    5 days ago


    Burlington, Canada Teriyaki Experience Full time

    Teriyaki Experience - Burlington is looking for new members to join our team whom enjoy working in the hospitality and fast paced restaurant environment. We are looking for enthusiastic and friendly staff to prepare and present food to our customers at an efficient level. Job Expectations - Kitchen Prep - Line Cook - Cashier - Day to Day Operations -...


  • Burlington, Ontario, Canada Leggat Pontiac Buick Cadillac Limited Full time

    **Take Your Career to the Next Level**We are seeking a Customer Experience Manager to join our team at Leggat Auto Group. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and support, while also promoting maintenance services and driving sales.About Our CompanyLeggat Auto Group is a family-owned business...


  • Burlington, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Customer Experience Center Representative **Entity and activity description** **__________**: **Are you a MATCH?**: **Missions and Responsibilities** **Incumbents must have experience in an industrial setting and be able to respond to customer **questions related to welding needs. They must be able to prioritize and...


  • Burlington, Canada UNIQUE CHRYSLER Full time

    Unique Chrysler in Burlington is hiring! We are seeking a Customer Experience Specialist with a positive attitude, strong work ethic, and a commitment to exceptional customer service! **In this exciting role, you will**: - Contact new vehicle purchasers within 24 hours of delivery of their vehicle and complete customer survey - Contact prior days service...


  • Burlington, Ontario, Canada TD Full time

    Job SummaryThis role involves providing exceptional customer service to every customer interaction and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Key Responsibilities:Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as...


  • Burlington, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Entity and activity description **Missions and Responsibilities** **Incumbents must have experience in an industrial setting and be able to respond to customer **questions related to welding needs. They must be able to prioritize and manage their time well.** **__________**: **Are you a MATCH?**: - Some prior...


  • Burlington, Canada Indigo Books & Music Full time

    Company Description **Location: Indigo Burlington Centre** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Burlington, Canada Indigo Full time

    Company Description **Location**: Indigo Burlington Centre Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Burlington, Ontario, Canada TD Full time

    Lieu de travail:Burnaby, Colombie-Britannique, CanadaHoraire:15Secteur d'activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec...


  • Burlington, Canada West Coast Kids Full time

    Join our **TEAM**! West Coast Kids was born in 1974 and has continued to serve our valued customers as a family-owned business for over 50 years! Located in the heart Winnipeg, Manitoba, there are now 10 locations across Canada. We are expanding and are currently looking to fill the role of Customer Experience Expertin our Burlington location. We are...

  • Field Support Analyst

    2 weeks ago


    Burlington, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Field Support Analyst

    2 weeks ago


    Burlington, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...


  • Burlington, Canada TD Bank Full time

    **Customer Experience Associate**: - 426577BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 450 Appleby Line **Employment Type** - Regular **City** - Burlington **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Burlington, Canada StressCrete Group Full time

    **Customer Experience Coordinator - StressCrete Group Burlington** **Who we are at StressCrete Group** As North America’s premier street lighting infrastructure company, we have been the industry leader for over 60 years, specializing in spun concrete poles, metal poles, and outdoor decorative LED lighting. However, StressCrete Group is more than just...


  • Burlington, Ontario, Canada Apple Inc. Full time

    We're looking for a highly motivated and experienced Retail Operations Manager to join our team at Apple. In this role, you will be responsible for driving business priorities, achieving store performance goals, and developing a high-performing team.About the TeamYou will be part of a dynamic and fast-paced retail environment where no two days are ever the...


  • Burlington, Ontario, Canada Neo Financial Full time

    Retail Leadership ExpertiseIn this role, you'll oversee all aspects of store operations, including sales performance, staffing, inventory management, and customer service. The ideal candidate will have a proven track record in delivering exceptional customer experiences and driving sales growth, with a strong focus on leadership and team development.A...


  • Burlington, Ontario, Canada TD Bank Full time

    Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l'utilisation des témoins.Avertissement : Pour...


  • Burlington, Ontario, Canada TD Bank Full time

    Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l'utilisation des témoins.Avertissement : Pour...