IT Administrator

**You’re a great fit if you**:

- Thrive in a fast-paced environment with multiple priorities and deadlines.
- Can see the big picture and act proactively with a solution-focused mindset.
- Take initiative in the absence of clear direction.
- Build internal and external relationships effectively.
- Act and communicate effectively, with appropriate professional judgment and tact.

**Your core responsibilities may include**:

- Responding to desktop IT support tickets (O365, network issues, system access, software installation, etc.).
- Managing day-to-day operations of internal IT Support team (desktop support).
- Supporting CIO in implementation of IT Roadmap.
- Suggesting improvements to security, privacy, and operations.
- Overseeing network design, management, and performance.
- Ensuring on-site hardware operates optimally and responds to unplanned outages promptly.
- Manage and mentor junior IT support staff including co-op students.
- Always be a welcoming a supporting source of help for your colleagues.
- Managing relationships with key technology partners and vendors.
- Staying up to date with new technologies and industry developments.
- Ensuring that IT and Security Policies are enforced.
- Keep system and network documentation up to date.
- Other ad-hoc projects and tasks.

**To be successful in this role it would be great if you**:

- Posses a college diploma or equivalent.
- Have strong experience in the IT Industry, especially end-user support (5 to 10 years)
- Demonstrate experience in Active Directory Administration
- Are a self-starter who can work with mínimal supervision.
- Have an empathetic personality.
- Have proven customer service skills.
- Have superior time management and organizational skills.
- Show the ability to work both independently and in a team environment.
- Can think on your feet and outside the box.
- Can utilize developed troubleshooting skills.
- Can work in a constantly changing and fast-paced environment.
- Can learn new concepts quickly and share this knowledge with others.
- Possess exceptional written and verbal communication skills.
- Are fluent in English, spoken, and written (Other languages are an asset).

**Required Technical Skills and Experience**
- Windows 10
- Windows Server
- Office 365 (including Security & Compliance)
- Virtualization (VMWare or Hyper V)
- Active Directory/Azure Active Directory
- Exchange
- Networking
- Hardware Support (desktop, server, network)
- Scripting languages: PowerShell, BASH, etc.
- Endpoint, Systems, and Network security

**Nice-to-Have but not Required Technical Skills and Experience**
- Linux/Ubuntu
- JIRA
- Microsoft MEM/InTune
- Microsoft SharePoint site design and administration
- Azure
- Bitdefender

**About Martello Technologies**

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe, and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software, and IT analytics software.

Martello offers a positive, diverse, and supportive culture. We welcome individuals who are curious, inventive, and want to work with people who are smart, humble, hardworking, and, above all, collaborative. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer.