Customer Service Representative

4 months ago


New Westminster, Canada Hercules Forwarding Full time

Hercules Forwarding is an award-winning asset based carrier and customs brokerage with Canadian Headquarters in New Westminster, BC and US Headquarters in Vernon, CA.

Our team consists of over 500 people throughout our 30 locations across Canada and the US.

We are looking to add a couple members to our team. We have a full-time, daytime positions, Monday to Friday. Overtime available

Our office is conveniently located near the Braid Skytrain station, and we have a friendly and comfortable work environment.

We offer good medical and dental benefits, as well as RRSP matching and paid vacation. Company events and lunches often.

$20.00 - $25.00 - Starting Rate

Monday to Friday - 9am to 530pm

Extra hours available

Primary Responsibilities

Working directly with customers and & carriers

Provide superior Customer Service

Billing & prepping loads for departure to USA

Preparing Ace Manifests

Tracing shipments, OS&D

Auditing Charges & rates

Other operation duties as required

Required:
Excellent communication and customer service skills

Ability to manage time effectively

Attention to detail

Motivated and hardworking

Able to work as a team as well as independently

Strong data entry skills

Transportation or Logistics experience - Min 1 year.

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- New Westminster, BC V3L 5E6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Transportation or Logistics: 1 year (required)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person



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